International Customer Focused Service Engineer

International Customer Focused Service Engineer
Mentice is heading the broader introduction of surgical education based on modern simulation technology as a tool in the clinical learning process to improve education and training, reduce cost of education, and increase patient safety.

Our simulators have met a great interest from the medical and surgical community and the company has faced a rapid expansion since it started in 1999.We now need to expand our service and support organization in Europe.

Working at Mentice ensures you a challenging environment full of new opportunities.To further develop our market position the company requires and enables everyone to take great responsibility in developing their role and their area of service within the company.

If you want an independent job with lots of customer interactions and problem solving, this job might be interesting for you.
Minimum requirements:
"Candidates should hold a Degree from Technical High School (Tekniskt Gymnasium, El-Tele of equivalent)
"Enjoy daily interaction with customers
"IT knowledge: experience from installing computer software and hardware (like graphic cards).Good knowledge of operating systems especially Windows XP.
"Experience from mechanical devices
"General interest of technique and the ability to solve upcoming problems methodically
"Proven ability to manage, deliver and follow up projects.
"Very good knowledge of English, both spoken and written
"Minimum 3 years of work experience, preferably from a service oriented job

Qualifying, but not compulsory competencies
"A general knowledge of software engineering
"Good knowledge of other European languages, preferably German or French
"Experience from the technical medicine industry, or similar
"Work experience from smaller and fast growing companies
"Experience from work with international travels.

Job description:
This post as a service engineer has its base in Göteborg, Sweden and will support our clients preferably in Europe, Middle East and Africa.In Göteborg there are two other service engineers, the manager (After Sales Manager) and a service coordinator.It is a global organization so you will also have 5 colleagues in the US, 1 in China and 1 in Switzerland.

The majority of your work will be planned together with our service coordinator.Once the greater outlines are set, what customers to meet when and why, it is up to this role to carry out the work in the most suitable way.

You will travel the majority of your work time, at times also on Saturday and Sundays.When visiting our customers you will install new simulators, preventive maintenance, give
training lessons to doctors, help with upgrades of the systems and general support and service.You will also assist our Marketing and Sales Division at different events and conferences.These often take place during weekends.At the office you prepare the systems, do some testing, packing and service reports.

A very good knowledge of English is essential due to all travels and our international customer base.

Being a fast growing organization, with continuously changing needs and ways of working, you will play an important part in constantly improving of our way of working to meet customer needs.
Start: As soon as possible.