International Customer Service Engineer

Mentice is heading the broader introduction of surgical education based on modern simulation technology as a tool in the clinical learning process to improve education and training, reduce cost of education, and increase patient safety.Our simulators have met a great interest from the medical and surgical community and the company has faced a rapid expansion since it started in 1999.We now need to expand our service and support organization in Europe.Working at Mentice ensures you a challenging environment full of new opportunities.To further develop our market position the company requires and enables everyone to take great responsibility in developing their role and their area of service within the company.If you want an independent job with lots of customer interactions and problem solving, this job might be interesting for you.Minimum requirements: - Candidates should hold a degree from Technical High School (Tekniskt Gymnasium, El-Tele or equivalent) - Enjoy daily interaction with customers - IT knowledge: experience from installing computer software and hardware (i.e.graphic cards) - General interest of technique and the ability to solve upcoming problems methodically - Proven ability to manage, deliver and follow up assignments - Very good knowledge of English, both spoken and written Qualifying, but not compulsory competencies: - Good knowledge of other European languages - A general knowledge of software engineering - Experience from mechanical devices - Experience from the technical medicine industry, or similar - Work experience from smaller and fast growing companies - Experience from work with international travels Job description: This post as a Customer Service Engineer has its base in Göteborg, Sweden and will support our clients preferably in Europe, Middle East and Africa.In Göteborg there are four other Customer Service Engineers and the manager (Director of Operations).It is a global organization so you will also have 4 colleagues in the US, 1 in China and 1 in Switzerland.You will travel the majority of your work time including Saturday and Sundays.When visiting our customers you will install new simulators, do preventive maintenance, give training lessons to doctors, do upgrades of the systems and give general support and service.You will also assist our customers and/or Marketing and Sales Division at different events and conferences.These often take place during weekends.At the office you will write service reports, prepare the systems, do some testing, packing and give our customers technical support by phone.A very good knowledge of English is essential due to all travels and our international customer base.Being a fast growing organization, with continuously changing needs and ways of working, you will play an important part in constantly improving of our way of working to meet customer needs.Start: As soon as possible.We need your application at the latest the 21st of January