International Pre-Sales Engineer (Tier 1 - entry level)

The Calabrio International Pre-Sales Engineer Tier 1 (T1SE) is an entry level Sales Engineer role. The T1SE is responsible for supporting the sales team in meeting license revenue targets through linking our solutions with the prospect's business drivers. This methodology involves Demonstration, Discovery and Design of solutions for our customers and partners. These solutions are focused on improving Customer Experience through Workforce Engagement Management; a set of disciplines and tools that encompasses Contact Recording, Quality Evaluation, Interaction Analytics (Speech, Text, Desktop), Workforce Management and Business Intelligence applications, delivered on premise or as a cloud-based software service.
As a T1SE, this is a great opportunity to build your career in Software Solution Engineering. You will work on opportunities with a mentor or manager to learn new skills as part of an overall career path to SE Tier 2 over a period-of-time and then on to SE Tier 3 or SE Manager. The new SE's Manager will provide a development plan, a timeline with KPIs to measure the performance on this exciting career path at Calabrio.
The T1SE must have passion for learning about Customer Experience, be able to communicate that vision to our prospects and customers in an engaging, open way to become a trusted advisor. Must be fluent in both face-to-face and virtual communications with all sizes of groups. Must be organized to manage competing priorities with urgent timelines. To become self-sufficient in the new role, the T1SE will build skills such as building out core architecture designs from Customer Information Questionnaire (CIQ), Visio diagrams, scope integrations and complete Statement of Work, as well as any other technical work to move opportunities forward in the sales cycle.
What you'll be doing
Support the achievement of sales quota for new license and upsell opportunities.
Collaborate with the Sales, Implementation, Channel, Product Management and Marketing teams.
Use your knowledge of how Calabrio's solutions can drive improvement, to secure new business and differentiate us from our competition.
Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.
Collaborate with the sales team to create the required documentation (Design Documents, SOWs, etc.)
Design and architect Calabrio Cloud and On-Premises solutions based on customer requirements.
Provide feedback on ways Calabrio can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging.
Provide continuity through the hand off phase to Professional Services to ensure the customer's expectations are met.
Travel expectations are 40 - 60% (depending on Covid travel advice)

Requirements
Technically competent. Understanding of Enterprise technologies such as Contact Centre, CRM, ERP. Comfortable with technical diagrams and concepts.
Experience of working in a contact centre and/or using Contact Centre solutions such as Workforce or Quality Management, Analytics, or Business Intelligence solutions.
Good communication skills to present to a wide range of audiences, communicating concepts clearly and engagingly in presentations and demos.
Ability to interpret our challenges and translate into recommendations.
Self-motivated and a team player with strong interpersonal skills and the ability to influence change.
Requires a minimum B.A degree in a technical discipline or equivalent 1-2 years of sales/operational experience in a fast-growing company.

Preferred Requirements
Experience in Workforce Management practices and software including Forecasting, Scheduling, Intraday Management, and other Employee Engagement disciplines.
Familiarity with Calabrio products; and ability to develop detailed knowledge of Recording (screen and/or data capture), Analytics, Employee Performance Management, eLearning, Coaching, Forecasting and Scheduling, and Feedback/Survey solutions is beneficial.
Knowledge of organizational design and change management.

Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most... workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.
Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you'll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.
About Calabrio:
Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.
Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).