International Sales Support

Join Outward Hound and work in an International team that is dedicated to improving the lives of pets and pet parents by increasing the availability of its innovative and award-winning pet products around the world.


Outward Hound designs, manufactures and distributes award-winning innovative toys, treats, chews, games, gear and bowls for dogs and cats. Our family of brands includes Outward Hound, Petstages, Nina Ottosson, Planet Dog, Wholesome Pride and Best Friends by Sheri. Outward Hound headquarters are in Denver, Colorado. The Nina Ottosson brand was founded in Karlskoga, which is now the location of the International office for the Outward Hound group, with sales to more than 40 countries worldwide. The pet business is a fun and growing industry, and with pets being part of the family, consumers are spending more on their pets every year. In order to meet the increased demand for our great products, we are now looking for a new member to join our team.


You will be part of the International team and function as Sales Support for the company by managing customer relationships, and consistently delivering professional, courteous, and timely service at a level that meets or exceeds customer expectations. You will need to develop a strong knowledge of the Outward Hound brands and products, and have excellent communication, problem solving and time management skills.


Primary Responsibilities:


Customer Relations & Sales Support
Develop a professional relationship with International customer accounts and respond to customer inquiries in a timely manner.
Know the company’s products thoroughly and contribute to sales by upselling, cross selling and recommending complimentary products.
Process purchase orders and communicate order status details.
Support customers with requested product information, pictures, and marketing collateral.
Maintain customer records by updating account information.
Complete new product submission forms for major retail accounts.
Participate in regional and international tradeshows.



Logistics
Ensure orders are sent and received via EDI to the International warehouses.
Provide necessary export documentation to customers in a timely manner.
Coordinate pick-up and transportation of goods.
Monitor warehouse inventory levels to ensure enough stock to meet customer demand.



Skills and Qualifications:
Mandatory bilingual fluency (oral and written) – Swedish and English. Other languages a plus, e.g., German, French, Spanish.
Strong customer relations skills with excellent listening, verbal and written skills.
Working knowledge of Microsoft Office, with emphasis in Excel.
Strong organizational and problem solving skills and the ability to prioritize workload.
Attention to detail and accuracy.
Desire/ability to work successfully in a small company environment.



Experience Required:
Relevant education and experience within sales, sales support, administration, and/or logistics.



Experience Preferred:
Direct account management of International customers.
Experience in supply chain or export distribution environment.
Customer service/order management experience.
University degree



Additional information:
Please send your resume to europe@outwardhound.com. Please note that the location is Karlskoga. We will meet candidates during the application period and hire as soon as we find the right candidate for the role. We look forward to receiving your application as soon as possible but at the latest May 30th. Welcome to apply!