IoT Support Technican consultant

About the role

We are now looking for an try-hire consultant, who is individual with self-motivation to strive to impress customers with high quality support .An IoT Support Technician is sought to provide product and customer support. The ideal candidate will be flexible and resilient, and committed to growing with the company. The environment is fast-paced and rewarding in a global setting. The Support Technician is an integral position and demands a highly collaborative approach, positive attitude and strong work ethic.

Company introduction

Our client is one of the world's leading companies supplying products and services in the environmental technology sector focusing on industrial air filtration and recycling. The company offers everything from the design stage through to installation, commissioning and servicing. Our client is deploying a state-of-the-art cloud-based Internet-of-Things network across the globe to monitor and control its Industrial Filtration Equipment, Gas Analyzers and Particulate Measuring Instruments.

Responsibilities and Skills

The position provides technical and product support for a distributed network of connected industrial equipment and advanced measuring equipment installed across the world. The Technician will be a skilled user of both the client’s cloud-based software and factory floor control electronics and thus must be able to work with software interfaces and hardware. The ideal candidate will have a keen interest and preferably experience with industrial controls/SCADA systems, electronics, or computer networks. As a support Technician you will work with resolving issues using the telephone, email, a nd remote access tools. Also with business and technical stakeholders to understand software functionality and create documentation for support and training. As a candidate you must be organized and able to successfully handle multiple requests and tasks.

Job duties

Commission new systems and onboard new usersTrain and support customers, sales companies, and field service techniciansProvide support for software and hardware problems in distributed customer locationsReport re-occurring and critical issues to senior team membersDocument, track and manage incidents to closureInvestigate and resolve issues or escalate if necessaryRegularly report to the supervisor on open tickets (incidents), rate of closure, etc.Provide feedback on best practices and function for product improvements

Requirements

Bachelor of Science in a technical field1-3 years’ experience or well-fitting educational experienceVery good social and communication skillsExcellent written and verbal communication skills in Swedish & EnglishElectrical and software trouble-shooting skillsHave a can-do attitude with a take ownership approachWillingness to travel for training and customer support in the field

Meritorious

Experience with industrial electrical and automation systemsKnowledge and interest in electronics and IoT devices such as Raspberry Pi, ArduinoBasic knowledge of programming languagesKnowledge of SQL and SQL Server experienceKnowledge of Linux OSKnowledge of computer networking protocols such as TCP/IP, HTTPKnowledge of cellular networks

Other information

Start date: by appointment Employment: Fulltime Location: Helsingborg

Applications and interviews will be reviewed on an ongoing basis. Questions are answered and processed by responsible business manager Cecilia cecilia.reiskog@techtalents.se

Does this sound like the right job for you? Welcome with your job application.