IoT Support Technician to Nederman Insight

We are now looking for a new colleague to join us in a role where your contribution will be important to provide product and customer support for our state-of-the-art cloud-based Internet-of-Things network. If you are an individual with self-motivation and strive to impress customers with high quality support, then this position could be the perfect fit!

WE OFFER
We can offer you an exciting position at a global and growing company. You will join a highly talented team of great colleagues and your work will have a true impact on Nedermans future success. At Nederman, we believe our role is to make life better by creating great products and solutions that protect people, planet and production. We respect the environment and each other, have the courage to act and a sustainable customer focus.

YOU WILL
As our new IoT Support Technician, you will provide technical and product support for a distributed network of connected industrial equipment and advanced measuring equipment installed across the world. You will be expected to be a skilled user of both Nederman’s cloud-based software and factory floor control electronics and thus must be able to work with software interfaces and hardware. You will work to resolve issues using the telephone, email, and remote access tools. This includes to work with business and technical stakeholders to understand software functionality and create documentation for support and training.

Examples of tasks:

- Commission new systems and onboard new users
- Train and support customers, sales companies, and field service technicians
- Provide support for software and hardware problems in distributed customer locations
- Report re-occurring and critical issues to senior team members
- Investigate and resolve issues or escalate if necessary
- Regularly report to the supervisor on open tickets (incidents), rate of closure, etc.
- Provide feedback on best practices and function for product improvements

YOU ARE
We expect you to be flexible and resilient and committed to growing with the company. The environment is fast-paced and rewarding in a global setting and requires you to be endurant. The role also demands a highly collaborative approach and having a positive attitude. Excellent interpersonal and communication skills will be valuable, as well as having good written and verbal communication skills in English. To be organized and able to successfully handle multiple requests and tasks with an ownership approach is also an important part.

You should have a keen interest and preferably some knowledge with industrial controls/SCADA systems, electronics´ or computer networks. This could include 1-3 years’ experience or well-fitting education within industrial PLCs, industrial software and/or industrial communication protocols. You will need electrical and software trouble-shooting skills and it is plus to have knowledge or interest for/with IoT devices.

WANT TO LEARN MORE?
We are collaborating with Nexer Recruit regarding this recruitment. Please contact recruitment consultant Johanna Värmfors at Johanna.varmfors@nexergroup.com, or +46 730 821 230 or Artan Bitiqi at artan.bitiqi@nexergroup.com, or call +46 723 61 28 44 should you want to learn more about the position. We are looking forward to hearing from you!