IS OSS Service Representative (Nordics)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As an Information Systems (IS) OSS Service representative, you will be responsible for representing OSS to the business and ensure services are delivered at the highest quality. Reporting SLAs and workload, implementation of more walk-in centers, administrating walk-in locations, and coordinating service delivery together with the business.
Location: Västerås, Sweden
This position reports to Global On Site Supp Service Manager.
Your responsibilities
Being a representative from the OSS service management team towards the business and country stakeholders.
Handling all non-standard requests from the business.
Handling all escalations from the business.
Monitoring the OSS service delivery metrics.
Developing and implementing walk-in centers throughout the region.
Ensuring a smooth operating Environment.

Your background
Bachelor’s degree in Service Delivery or related field preferred.
Minimum 5 years of experience in an enterprise End User support role required.
Strong sense of personal accountability regarding decision-making and ability to work alone or with a team.
Experience working in a demanding environment and promoting a teamwork mentality.
Fluent in Microsoft Office and Support of 0365.
Understanding of Networking Topology, Concepts and Server Infrastructure.
Experience applying analytical thinking and problem-solving skills.
Extensive Windows 10 knowledge and support experience.
Excellent knowledge of service now environment.
Experience with manufacturing processes, procedures and factory IT programs preferred.

More about us
Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.
Recruiting Manager Aubrey Van der Westhuizen, +48 734 198 317, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Mikael Blomqvist +4621-34 21 48; Ledarna: Lenny Larsson, +4621-32 85 47; Unionen: Krista Andersson, +4621-34 02 85. All other questions can be directed to Talent Partner Johannes Westermark Hester, +46 724-64 45 22.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.