IT Application Specialist Dynamics 365

Business agility through technology

Coor is a leading provider of Integrated Facility Management services in the Nordics with a vison and passion of creating the happiest, healthiest and most prosperous workplaces with a wholehearted commitment to environmental sustainability. 

We are embarking on an exciting change journey to harmonize our delivery processes and modernize our IT solutions landscape to secure business agility for the next decade. By rearchitecting core capabilities within the domains of Enterprise Asset Management and Workforce Management to play in perfect harmony by intelligent process automations and integrations, we are pushing the boundaries within our industry. 

Are you a professional wanting to take part in this journey, working firsthand with business- and IT transformation, IT architectures and organizational change? 

About the job

We are looking for an IT Applications Specialist Dynamics 365 to lead customizations, deploy releases and ensure systems are implemented and used according to best practice being a strong advocate for use of standard functionality.

Equally important is making sure that the design is optimal to ensure that the platform is used in the best possible way taking in consideration the Coor business and data structure.

You will work in close collaboration with the IT Service Manager and IT Service Specialists mainly

What you will do:


• Main contributor of customization and configuration of the Dynamics 365 systems
• Member of an agile team – take ownership of assigned development tickets (Jira) and independently (or in co-operation if required) apply necessary system changes in development environment as well as suggest process changes adequately derived from the user story
• Ensure that relevant documentation is created and maintained, both on tickets and user- as well system documentation level
• Main contact for application specific support of relevant systems and key contact for IT System Specialists in 3rd level escalations. If relevant, create and manage support tickets to suppliers like Microsoft 
• Participate and contribute to the test process providing relevant test cases, guiding of best practices and participates in performing tests

Who are we looking for?

We are looking for YOU, a service-minded team player who understands different perspectives and has excellent communications skills. You need to be able to take own initiatives and being a problem solver. Due to our dynamic environment, challenges and changes appear on a frequent basis, so that need to appeal to you. By saying that, you will also acquire new skills, as well as share what you know with others. Sometimes there will be a need to hold a presentation and train the users so you should feel comfortable when doing that.

What Qualifications do you expect to have? 


• Knowledge in CRM, Dynamics 365 Field Service, Sales, Customer Service, Power Apps and other modules.
• Preferable technical skills:

• Dynamics config/development including GitHub
• AzureDevops
• LogicApps


• Academic degree in engineering, business, information or computer systems
• At least 3 years’ experience from system development and solution configuration and customization.

Are you ready to send your application? 
This is an open position, so the recruitment is ongoing. Apply with your CV and personal letter by pressing the button at the bottom of the ad.

For any questions regarding the position, please contact Team lead, Fredrik Backman at fredrik.backman@coor.com

Still curious – what can Coor offer to YOU?

Our business is people and resource intense, and our success depends on smart asset- and workforce optimization while delivering a second-to-none customer experience. New technology development such as sensors, robots, drones, digital twins and smart use of data carries new exciting opportunities for us and our customers. 

We offer a warm, innovative and including workplace with a solid belief in sound work-life balance, and an opportunity to work with exciting, transformative technology development in a business transformation context.