IT Assistant

Verksamhetsbeskrivning
International IDEA is an intergovernmental organization that supports sustainable democracy worldwide. Its objective is to strengthen democratic institutions and processes. International IDEA acts as a catalyst for democracy building by providing knowledge resources, policy proposals and supporting democratic reforms in response to specific national requests. It works together with policy makers, governments, UN organizations and agencies and regional organizations engaged in the field of democracy building.
International IDEA's notable areas of expertise are: electoral processes, political parties, constitution-building processes, democracy and gender and democracy assessments. International IDEA works worldwide. It is based in Stockholm, Sweden, and has offices in Brussels, New York, Latin America, Africa and Asia.


Arbetsuppgifter
Context
- To provide administrative, logistical and technical support to the IT team, so as to ensure that the goals are accomplished in an effective and efficient manner and within the Institute´s policies and procedures

Duties and Responsibilities
- Assist with the installation of new hardware as required for new users or network/systems upgrades;
- Facilitates receipt or discarding of ICT hardware;
- Maintains the ICT asset register, ensures all assets are tagged and accurately recorded;
- Helps maintain necessary stock levels of standby computers, phones and accessories;
- Helps maintain an orderly ICT storage room;
- Provides IT and Logistics support to key events;
- Assists in conferencing services on audio, video conferencing, and data services;
- Supports development and implementation of new computer projects and supervises contract based installations;
- Monitors the status of service requests to ensure timely response times;
- Assists with the creation and maintenance of all documentation relating ICT services and procedures;
- Liaises with service providers, and provides support to end users on computer operations and communication tools;
- Co-ordinates and gives training to IDEA Staff Members in matters pertaining to the use of IDEA IT systems;
- Maintains IDEA intranet (Spider) from a content/design perspective;
- Assists the team in preparing contractual arrangements with external partners;
- Performs office administration including processing invoices and assists with coordinating project and task allocation;

General Profile
- Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience;
- Adds considerable value to team-based activities in his/her unit, and likely to act as an informal resource for colleagues; collaborates with other entities of the Institute as required;
- Follows internal procedures to ensure high standards of performance and compliance with Institutional guidelines;
- Integrates a gender and diversity perspective in all activities.

Reporting Line
- IT Manager

Utbildning/Erfarenhet
Functional Knowledge
- Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a particular area.

Operational Knowledge, skills and experience
- Integrates a results-based approach into his/her activities;
- Understands how the assigned duties relate to others in the team and how the team integrates with others throughout the organization; Uses knowledge of how the team integrates
- with others to accomplish team objectives;
- Illustrates integrity, a collaborative spirit, a sense of achievement, and an understanding of risk management.

Leadership
- Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures.

Problem Solving
- Recognizes and solves typical problems that can occur in own work area; evaluates and selects solutions from established options.

Impact
- Impacts the quality, timeliness and effectiveness of the function; uses discretion to modify work practices and processes to achieve results or improve efficiency.

Communication and Interpersonal Skills
- Liaises regularly with all internal and external stakeholders involved in his/her projects;
- Acts in all assignments with personal energy and engagement.

Education and Experience
- Approximately 3 years' experience in a similar role;
- University degree in IT, Computer Science or Business Studie;
- Knowledge of Microsoft Office, internet and web search tools essential;
- Knowledge and experience to support client-server applications;
- Experience in supporting computer-networked environments;
- Knowledge of Atlassian Confluence will be considered an advantage;
- Knowledge of Formpipe W3D3 (or any other leading electronic case management system) will be considered an advantage;
- Experience from working with electronic case management system(s);
- Experience of working in an international context, e.g. in an intergovernmental organization, considered an advantage.

This is a 3 year appointment.
International IDEA is an equal opportunity employer which seeks to further diversify its staff in terms of gender, culture and nationality.