IT Client Technician (Windows 10)

Vattenfall is a European energy company with approximately 20 000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission.
Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group. It is an international shared service center, providing IT services and support. Vattenfall IT Infrastructure supports Vattenfall by having professional people, knowledgeable in both business and IT, integrating services to enable business functions, providing a helicopter view of required services, utilizing the external market and enforcing standardization in order to optimize cost efficiency.
Within IT Infrastructure, Client Services is responsible for end user support and workplace services to all Vattenfall employees, delivered by either internal staff or external suppliers. Specific focus area is to run a successful retained organization to support a sourced client landscape, meaning that supplier management is part of the daily job. At this moment we are looking for an IT Client Technician (Windows 10), for the Competence Area Computer Client Hardware & System Software Solutions within Client Services / IT Infrastructure.
Job Description
What are you going to do?
As IT Client Technician for the competence area Computer Client Hardware & System Software Solutions you will be responsible for the development, operations, support and improvement of the Microsoft Windows 10 platforms. You will be working closely together with Solution Design, Service Management, Product & Service Delivery Manager (CAR) and all other VF IT departments.
In this role you will maintain contacts and a relationship with the different stakeholder around the different tools and its user groups.
You will be working within these areas:
3rd line support of Vattenfall standard client (W10/W11)
Base image creation and Operating system deployment.
Platform life cycle management (Evergreen)
Work together with team on the delivery of SCCM, Core applications and Supporting infrastructure
Work with team on the support of Application readiness (Evergreen) and Deployment phase
Support Technical Product Roadmaps
Support Incidents, Problem Management, Critical Incidents, etc.

Who are you?
Among your personal qualifications you have an internal capacity to move things forward, are easy to cooperate with and have good communication skills, which is important for managing stakeholders. Besides, you’re strong in process management and have a helicopter view. Furthermore you recognize yourself in the following profile:
Bachelor’s degree
Minimum of 3 years experience in IT
Experienced in creating / maintaining a managed enterprise client
Knowledge in Microsoft related Client/Server/Cloud products
Knowledge in Group Policy ManagementKnowledge in Driver/Hardware Certification to be used in Operating System Deployment (OSD)
Knowledge and experience with MDT / SCCM / Intune and other deployment technologies
Experience in working with ITIL processes
Good knowledge in IT security
Experience of application packaging
Fluent in English, both written and spoken

Additional information
What do we offer?
A challenging and independent job in an informal, dynamic working environment. You can play a part in shaping the future of a company where the only constant is change. Besides being a challenging and inspiring place to work, we value a great work atmosphere! Everyone is really committed and we want to be the best in what we do. We offer good remuneration, attractive employment conditions and opportunities for personal and professional growth. You get the opportunity to create your own career within the company. At Vattenfall, we are convinced that striving for diversity helps building a more profitable efficient and attractive company. Therefore we seek a harmonious balance of employees in terms of gender, age, and ethnic and cultural backgrounds. Vattenfall Security Vetting is one of the demands for this position.
Location
The work location is flexible as long as it is a Vattenfall location (for example Gliwice, Katowice, Stockholm, Amsterdam, Berlin, Hamburg, London). Furthermore, the position will require incidental travel between Vattenfall locations in these areas.
Interested?
We welcome your application in English, including CV and job application letter. When you’re selected, a short screening call, 2 face to face interviews and a pre-employment screening are part of the recruitment process. If you have any questions, please contact Recruiter Valentijn Berkien via valentijn.berkien@vattenfall.com