IT-Coordinator to electric car company in Gothenburg!

A meritorious assignment awaits you with the right background and mindset! You will get the chance of working with smart people in an international environment and gain lots of valuable experience. Please continue reading!
About the position
On behalf of our client, Perido is looking for an IT-coordinator, they’re a successful and fast-growing electric car company. You will be a key player in establishing the supply chain and partnerships needed to transform the automotive industry to an electrified and sustainable future. This position is placed in Gothenburg.
Your daily tasks
In this role you will function between the customer support and the digital development organization. You’ll belong to the Consumer L2 team, which handle support cases, drive processes, improvements regarding products as well as the organization. This is what you will work with:
Your main work will be to handle support cases from the company’s customers that the customer help desk cannot solve
You will sometimes act as an Incident manager and will follow through the cases from start to end
Some cases you will manage to solve yourself, but in many cases, you need to interact with the development teams to find a solution
You will interact with development teams, Customer Relations Centers, and other parts of the organization to solve support cases, drive improvements, searching for information etc.
The level 2 support team are operating 24/7 so on-call will be a part of the assignment

Your qualifications
We believe that you have the ability to understand and solve complex problems, the analytical mind is therefore at its peak. Working with accuracy and structure comes naturally to you and these two qualities have made you successful in previous positions. Furthermore, you can independently push your work forward, but also enjoy collaborating with colleagues, with whom you are happy to exchange knowledge. Finally, you are a driven and committed employee who contributes to the workplace with great energy.
Are you the one we are looking for? Please send us your application as soon as possible!
Requirements
Relevant education
Understanding of cloud-based products with web and mobile app interfaces
Background or ambition in SW development or QA
Previous experience from support/help-desk setups
Used to work in various IT support systems; ServiceNow, Salesforce, etc
Fluent in English

Contract type and hours
Full time. Consulting assignment until 2023-12-31. Start ASAP.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions, you are welcome to contact us by mail, fraga@perido.se. State the reference number 33620 in the subject line. You can also contact the recruiter at sandra.gudmundsson@perido.se
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work. This includes our co-workers, clients and consultants. Through customer and employee satisfaction surveys we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 700 consultants working all over the country. Our vacancies can be found within several different industries, including banks, multinational IT-corporations, world leading telecom companies, government agencies and smaller companies within the private sector. We are affiliated with collective labor agreements to certain safe and secure work environments for all our employees.