IT Firstline Technician

Thunderful is growing, and so is our IT Operations team! As an IT Firstline Technician, you will be part of a small and close-knit team of IT professionals working together with the goal of supporting our business with anything related to IT. As the first point of contact for all IT support queries you will be working with our developers to resolve their technical issues in a prompt, friendly and professional manner.

The position is based in our office in Gothenburg but supports our employees in Skövde, Malmö, and Karlshamn as well. While rare, the occasional business trip to those offices might occasionally happen to assist with things that can't be handled remotely.

Responsibilities include:
- Windows 7, 8 & 11 administration and support
- Active Directory administration (user accounts, O365)
- Installation, configuration, upgrading, relocating, and troubleshooting PC hardware, software, and print devices
- Installation, configuration, and maintenance of Local Area Networks, switches, VLAN, and VPN


Requirements:
Since we have a multicultural group of employees and you will be cooperating with other IT specialists in other European countries a high level of English is required for this position. A curious mindset and desire to learn and develop over time to handle an ever-evolving technological landscape together with good communication skills and service-mindedness are things we value higher than numbers of years working with tech. With that said, experience in the following areas lays a good foundation for being successful in this role:

- Windows administration and support
- Active Directory
- Basic networking knowledge
- Troubleshooting & installation of PC hardware, software, print devices, and other peripherals


Additional bonuses include:

- Qualifications such as MCSE, MCSA, MCITP or CCNA
- Ability to communicate in Swedish, Spanish or German


Our perks:
- Collective Agreement - Tekniktjänsteavtalet (+ union club) - Pension plan (tjänstepension)
- Paid overtime




- Flexible work hours
- Yearly wellness grant (friskvårdsbidrag)
- Occupational Health Care
- Weekly Wellness activity hours - Two hours per week!


About Thunderful:
Thunderful Development is a studio that is part of Thunderful games and was formed by several indie companies coming together to make something more significant than they could have done independently.
Today, we're roughly 140 people in team sizes of 15-35 people making amazing games in four locations; Gothenburg, Skövde, Malmö & Karlshamn. The teams within have developed the award-winning SteamWorld series, known for its frequent genre-hopping and inclusive design, and more recent AA games like The Gunk, Lost in Random, and other unannounced but equally charming titles.

About the Gothenburg Office
Our majestic Thunderful Games HQ in Gothenburg towers over all surrounding buildings except its slightly taller neighbors (we'll get there someday). Please don't mistake it for a typical office! Inside you'll find a custom-built game dev powerhouse with some of the industry's very best. The Gothenburg teams have been at it for over two decades and worked their way to the top with the SteamWorld series and EA Originals like Fe and Lost in Random.

From our rooftop terrace, we overlook the bustling city center with its canal, delightful eateries, a rich cultural life, and a fascinating past - all within walking distance!

Contact
Got questions about the position or Thunderful in general? Please contact:

Pierre Dahlgren
Talent Acquisition Manager - Thunderful Games
E-mail: pierre.dahlgren@thunderfulgames.com
Phone: +(46) 076-027 82 10

You can also send your inquiries to our Union club:

Email: unionen@thunderfulgames.com