IT Hardware Support

About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.
Engineering at Klarna is an inspired, customer focused community, dedicated to crafting solutions that redefine our industry. Working in small, highly collaborative Agile teams, you and your team will have a clear mission and ownership of an important outcome that supports Klarna and our customers. At Klarna we optimize for quality, flow, fast feedback, focusing on end-to-end ownership, continuous improvement, testing, monitoring and experimentation. We aim for teams that are inclusive, helpful, and have a strong sense of ownership for the things they build.
Our engineers make some of the most significant decisions for the company and we are looking for bold, open and curious developers. As a Klarnaut, you’ll be inspired to contribute to the growth of Europe’s most highly valued fintech and your work will reach millions of users.
As an engineer in the Tech Delivery Nordics team you are part of delivering the future state of the art digital workspace for Klarna. You will work in one of our regional teams spread across Stockholm and together with your team you are responsible for the technical customer journey for all our employees.
At Klarna we use the term Productivity to describe the portfolio of IT tools and services that enables Klarna employees to be as productive as possible. This is to emphasize that employee productivity itself is the goal rather than the systems and tools themselves.
Productivity Tech Delivery is the team where we handle on-boarding/off-boarding procedures, hardware lifecycle and asset management. The main goal is to provide excellent service to Klarnauts acting as a professional and friendly contact surface. You will reach the goal by understanding the user, acting calm and professional in stressful situations and having a wide rather than deep technical know-how.
Working at Klarna for you means:
You are delivering premium hardware to all our new and existing employees making them productive instantly from the get go.
Within your daily work, you will use modern types of deployment methods for devices, operating systems and applications to keep track and improve the work experience of all employees
The teams are responsible for the whole tech lifecycle of Klarna employees in the Nordics. This includes end to end responsibility, leaving no customer behind!
To achieve a smoooth process, you will document troubleshooting, knowledge base articles and system design centrally
Continuously evaluate the department’s internal routines and procedures to scale with Klarnas’ expansion is crucial for a fast, tech driven company like we are

Who you are:
You have an IT Support background or worked in a similar role where customer obsession has been key to success
You have experience with hardware purchasing and/or logistics with devices like laptops, mobile phones and screens
You have experience with the onboarding and offboarding processes of employees in previous companies
You are a tech savvy person with good knowledge about the latest device technology on the market such as laptops, mobile phones and screens
You have a problem solving mindset
You are a structured person who is autonomous and likes to take initiative on different work tasks in the team
You are a courageous person who escalates complex problems, taking ownership of the delivery and are not afraid to ask for help



What we can offer you
Culture - You'll have an opportunity to work with people from 100+ different countries in our English speaking offices in Stockholm/Berlin city centre.
Learning - We have a learning and development focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation - You’ll receive an attractive salary, pension, and insurance plans, plus we offer all of our employees an opportunity to invest in a RSU program and own a stake of the company. You’ll also receive 30 days annual leave and since we recognise that life is about more than work, we also offer benefits for gym memberships, marathons, and all sorts of activities that promote physical health. We also have generous parental leave (for men and women).
We know diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences. Our teams include women, men, mothers, fathers, the self-taught, the college-educated, and people from all over the world.
We also believe in making contributions back to the open source community. You can find some of our work at https://github.com/klarna.
How to apply: Please attach a CV or LinkedIn profile in English and we will be in touch.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.