IT Helpdesk Technician

As a result of our ever continuing growth we are now looking for our own internal Helpdesk specialist to meet the continuously growing demands set on our IT environment. This is the first role of its kind at Funnel, thus leaving a lot of opportunity to set the bar and form the role!

What you will do

As a Helpdesk support specialist, you will be the go-to person for providing technical assistance and support related to computer systems, hardware, and software within Funnel in Stockholm, while being responsible for answering queries and addressing system and user issues in a timely and professional manner. You will be a part of the, newly formed, IT team and will have daily interaction with system and computer users across the company.

You will also:

- Manage hardware for new starters and upgrades for employees as well as train and onboard users on basic system and computer functions
- Understand and proactively maintain daily system performance, having the ability to troubleshoot customer problems, and innate follow-up
- Work closely with the Office manager to solve and support office related IT issues and upgrades.
- Be responsible for Apple mobiles and Android mobiles, Mac’s, PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drives, etc).
- Assist with onboarding of new users
- Ordering hardware and onboarding/training in how to use it


The team

This is a newly formed team, however, initially, you will be working closely with the CTO and Office Manager.

Who you are

Some attributes that describe you:

- Service-oriented - You get energy from helping your colleagues and solving their issues, and are able to adjust and adapt depending on the users level.
- Challenging - You dare to challenge colleagues, and yourself, ask the right questions and be transparent if something does not work. You can use strong communication skills to put frustrated users at ease.
- Collaborative - You are a team player and enjoy cross-collaboration with other departments and countries.


Required Qualifications:

- 3 + years of experience of working in a similar IT support role
- Previous experience of working with G-suite or MS Office
- Previous experience in installing and configuring meeting room technology
- Experience from working in a Tech/SaaS company (Bonus)


Who we are

Funnel is a fast-growing tech company within digital marketing. With a focus on non-technical users, we build a new generation of Software as a Service (SaaS) that helps our customers draw spot-on conclusions from their business data. Our solution integrates the data automatically, structures it, and then sends it to a connected system for analysis. So far, we have created integrations for around 500 platforms.

Our customers are spread out across the globe, with our biggest market in the US. Since the product launch in 2015, we have set up offices in Stockholm and Boston, with our headquarter in Stockholm, and grown to service thousands of marketers all over the world!