IT Local Service Specialist

Job description
Nippon Gases are looking for a IT Local Service Specialist situated in Köping.
We are searching for a driven, independent and solution-focused employee to join our Service Desk team. The team provides support to our employees in Northern Europe (Norway, Denmark, Sweden and the UK)
Primary Responsibilities
In the role of IT Local Service Specialist you will be responsible for:
Responsible for supporting and maintaining local IT infrastructure environments and locations
Actively follows up and maintains tickets through the IT Management / Ticketing System
Takes part of the Telephone Helpdesk group to support end-users by phone
Works independently on Local IT projects coordinated by the IT European Local Services Manager
Support European implementation and upgrade projects in the IT Infrastructure and Operations area. Both coordinated by the - - European Project Manager or Non-IT Project Managers
Supports the tools, software and other services for all local offices/branches
Writes thorough and comprehensive documentation & procedures for colleagues and end-users
Provides European assistance regarding IT Hardware Standards, maintenance and troubleshooting
Interacts with suppliers and orders IT material in compliance with the Hardware standards
Actively trains colleagues to understand and support new technologies that were implemented
Supports other IT teams (2th and 3rd line) and functions as a bridge towards end users
Takes part in a shift system to ensure IT support during the set business hours

Scope
Fulltime and placed in Köping
Regular travel to our other sites in Scandinavia
Rapports to: IT European Local Services/Service Desk Manager (Olen, Belgium)
Job requirements
To succeed in this role we think you have following qualifications and experience
Qualifications
Has a Bachelor in IT degree (or equivalent through experience)
Language: Fluent in Swedish and English and if have knowledge of other European languages on top it is a plus.
Experience
3-5 years’ experience in IT Infrastructure with focus on support in large environments
Wide experience in Microsoft Office and 365 Products Strong knowledge of Wide Area Solutions
Good knowledge of IT datacenter technologies (DHCP, AD, DNS, SAN, NAS,…) and underlying components
Good knowledge of the current Microsoft Operating Systems
Good knowledge of common used client software (VPN, Encryption, PDF software,…)
Knowledge of common ITSM platforms
Broad knowledge of and experience with enterprise IT Client hardware (Laptops, Desktops,…)
Experience with mobile devices (iPhone, Android,...) configuration and troubleshooting
Basic Experience with Software Distribution Solutions
Basic Experience with Citrix Technology
Use to work in an international environment

As a person, we want you to be independent (meet deadlines, plan and establish a personal work plan) and have a problem-solving attitude. You are able to work flexibly, have a mentality that is open to new solutions and you are able to quickly get to grips with new tasks.
Nippon Gases offers a stimulating job where you are part of our IT team providing support to the employees in Northern Europe. We are a market-oriented organization that believes that the basis for satisfied customers is motivated and satisfied employees who always perform at their best.
It is important to us that all skills in the labor market are utilized. We welcome all applicants and strive for diversity.
About Us
Nippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We service more than 150,000 customers and have a diversified involvement in broad industries such as healthcare, food, manufacturing, metallurgy, chemical products, electronics and energy. We aim to create social value through innovative gas solutions that increase industrial productivity, enhance human well-being and contribute to a more sustainable future.
Making life better through gas technology.
What can you expect from us?
We are an industrial company in which safety and integrity come first, as it could not be otherwise. We bet on the talent of each of our employees, creating opportunities for development and learning, as well as offering an environment of personal conciliation. Our employees are the key to achieve high customer satisfaction and be, day by day, your choice. We have a high commitment to society and respect for the environment. These values make us a great company with solid and continuous financial results.
Equal Opportunity Employment Policy
Nippon Gases is a company committed to equality and promotes an inclusive work environment free of any type of discrimination and harassment. We believe that the diversity of talent strengthens and increases our success. We have equality policies that guarantee employability and increase opportunities for all candidates.