IT Onsite Technician

About Bravura:

Bravura is a consultant and recruitment company for organizations looking to find Next Gen Professionals. With us there are lots of job opportunities, especially for you at the beginning of your career with 0-8 years of experience. Through us you can work as a consultant or be recruited. Find your dream job - we help you succeed!

About the job:

This is a full-time consulting assignment lasting 6 months. You will be employed by Bravura and work as a consultant for our client. There are good opportunities for extending the assignment.

About the company:

Bravura is looking for an IT Onsite Technician on behalf of our client. Bravura is a consultant and recruitment company for organizations looking to find Next Gen Professionals. With us there are lots of job opportunities, especially for you at the beginning of your career with 0-8 years of experience. Through us you can work as a consultant or be recruited. Find your dream job - we help you succeed!

Tasks and responsibilities:

You are the face out towards all of the companies customers and will handle the first point of contact regarding all IT matters in a very customer friendly way. You are expected to make the users feel taken care of and to solve matters, answers question and guide them and escalate issues in the best possible way.

• Provide end user support over phone, email and with other agreed systems
• Monitor, handle and follow up support cases from end users in ITSM tool
• Troubleshooting software/OS/connectivity
• Administrate cases within the ITSM-tool
• Suggest continuing service improvement within Service Desk organization to End User Team Lead

Education, Experience and Personal characteristics:

• Experience with support and troubleshooting in a Windows based environment.
• Experience in supporting commonly known software (MS Office Suite)
• Experience within first line support
• Excellent communication skills
• Excellent mindset of customer handling
• Fluent in Swedish and English

To fit the role, we see that you are a service-oriented person who has the ability to communicate in a clear and professional manner. You enjoy supporting and helping users and feel confident in asking for help when you need it. Furthermore, we see that you are a structured person who has the ability to handle several cases at the same time and who can prioritize tasks. Finally, we see that you are a patient person who can handle stressful situations without it affecting the quality of what you do.

Other information:

Start: Desired availability 1st of January 2024.
Location: Gothenburg
Salary: According to the agreement