IT Operation Lead

Are you a problem solver who wants to contribute and work close to business, yet within a global organization? Are you interested in positions where you get to develop and improve IT-delivery processes? Then we think we might have an interesting opportunity for you! We are now looking for an IT Operation Lead to join our team at Lantmännen Group IT. Together – towards smarter ways of working.

This is what you will do

As IT Operation Lead you will have a central role within the IT organization working with both major incidents and critical root cause investigations. When major incidents occur you take lead, communicating to stakeholders and coordinating the work. This is done in a multi sourced environment and with the aim to solve the issue as soon as possible. Once the incident is solved you will continue to coordinate the problem investigation with the target to identify the root cause. Besides reacting on major incidents/major problems you will also work proactively to minimize the amount of incidents and to improve the efficiency in Service Desk. This work is done in close cooperation with our business stakeholders, our internal IT Service Managers and our external vendors.

You will also be part of the development of our ITSM tool, ServiceNow and have the possibility to lead other projects that involve Service Desk. You will work close to stakeholders within our businesses and within the IT-organization, where you will drive the agenda for continuous improvement towards goals and KPIs.

The role is characterized by both having to work strategically with more long-term issues in processes and improvements, and act pragmatically on operative day-to-day major incidents that might appear with short notice and must be solved for our end users. This requires you to be a process-oriented yet adaptable person, who enjoys working with different stakeholders, focusing on the organization and processes, being able to step in and taking ownership when needed.

For this position, you have the possibility to either work from our Lantmännen offices in Stockholm and Malmö, or at one of our IT-partner's offices in Göteborg. You will be part of our team of 12 people within Competence Center Operations & Security.

This is what you need to succeed

You have:

- At least a few years work experience from service desk operations, either in-house or from an outsourcing partner or consulting firm.
- Previous experience from working with ITIL framework with focus on incident management and problem management.
- Strong trouble-shooting and technical skills with a good understanding of either network, infrastructure, ERP or integration.
- Experience from leading projects across a large organization where you have to navigate within multiple IT-services is considered a plus.
- Strong communication skills, written and spoken, in both Swedish and English.

You are:

- Solution-oriented and used to deal with and analyze complex problems.
- A person with a high energy level and drive. You enjoy taking initiatives and exploring new solutions.
- Business-oriented with pedagogical skills and an ability to communicate technical concepts to a broad range of stakeholders, both technical and business executives, internally as well as externally.
- A person who enjoys working both independently and collaborating in teams. You want to take responsibility and ownership for your work and can make decisions in a high-paced environment.

You share our values ​​- Openness, Holistic view, Drive - and our promise of taking responsibility from Field to Fork.

What we offer you

We are a large international Group with diverse activities throughout the entire grain value chain –from the very sprout in the field to the food on our tables. With a wide range of businesses within food, agriculture, machinery, bioenergy and real estate, we offer career opportunities in every direction across industries, countries, companies and areas of expertise.

Sounds interesting?

We hope so! As the screening process is ongoing, we kindly ask you to submit your application as soon as possible but no later than the 10th of January 2021. The recruitment process will include several interviews, psychometric tests and the final candidate will go through a background check through our external supplier, ToFindOut. Considering the current situation and everyone's well-being, the first interviews will be conducted over telephone and video.

If you have any questions regarding the position or the recruitment process, please contact Julia Minges, Talent Acquisition Specialist at julia.minges@lantmannen.com. We will always try to respond as soon as possible but due to the holidays, a longer respons time might occur.

We look forward to hearing from you!

Lantmännen is an agricultural cooperative and Northern Europe’s leader in agriculture, machinery, bioenergy and food products. Owned by 20,000 Swedish farmers, we have 10,000 employees, operations in over 20 countries and an annual turnover of SEK 50 billion. With grain at the heart of our operations, we refine arable land resources to make farming thrive. Some of our best-known food brands are AXA, Bonjour, Kungsörnen, GoGreen, Gooh, FINN CRISP, Schulstad and Vaasan. Our company is founded on the knowledge and values acquired through generations of farmers. With research, development and operations throughout the value chain, together we take responsibility from field to fork. For more information: www.lantmannen.com