IT Operations and Digital Workplace Engineer/Specialist

At Knightec, our mission is to pioneer the consulting industry by building customer-driven, innovative, and modern solutions. We're looking for a dynamic IT Operations and Digital Workplace Engineer/Specialist to enhance our team's delivery capabilities and ensure our business continues to provide top-tier solutions to our clients.

Your role as IT Operations and Digital Systems Engineer
As a key player in our IT department, you'll be hands-on, occasionally on-site, applying your technical expertise, leadership, and communication skills to drive operational excellence. You'll tackle strategic IT challenges, delve into problem root causes, and elevate our system and operational administration. Your role is pivotal in enhancing our operational capacity, boosting support levels, and enabling continuous business growth.

In your role, you'll be the crucial connector between our Service Desk and IT team, expertly handling complex support issues. You'll craft and refine solutions, streamline our operational procedures, and develop resources that enhance the support Knightec employees receive. Your involvement in hardware and software management will significantly elevate our support framework. Moreover, partnering with System Administrators will offer you a prime opportunity to broaden your technical expertise through practical, hands-on experience.

You will frequently be on-site and sometimes travel between offices to ensure robust support is provided across the board. You'll be tasked with clear and effective communication with stakeholders, managing expectations in both Swedish and English, and overseeing the administration of IT assets like software, hardware, and infrastructure. Collaborating with various teams including the Service Desk, Office & Event Coordinators, and Team Managers will be key to maintaining the quality of IT services. Additionally, you'll focus on documenting and enhancing IT processes, policies, and training materials.

What you need to bring

- Broad knowledge and troubleshooting of the most common Operating Systems (Windows/macOS/Android/iOS)

- Solid experience managing Microsoft 365 Enterprise infrastructure and administration services such as Exchange, Teams, IAM (Entra ID / Active Directory), MDM (Intune) and Videoconferencing (Microsoft Teams Rooms)

- Understanding and development of IT Security practices and measures

- Printer management including follow-me/secure print

- IT Project, Vendor and SaaS Management

- ITSM/Service Desk tools (e.g. Zendesk/FreshWorks FreshService)

Nice to have:

- Scripting skills (PowerShell/Bash)

- Proficiency in Linux environment

- Experience with Power Automate

- Understanding network & endpoint security principals (Firewall, Load Balancing, Proxies, Routing)

- Virtualisation (e.g. VMware & Containers)

Apply now to embark on a journey of professional growth, innovation, and leadership within Knightec's thriving IT department.