IT Operations Manager – 5301

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description:
We are looking for a Senior IT Operations Manager to join our dynamic team.
What You Will Work On:
Following up on all major incidents and appoint responsible teams for root cause analysis
Orchestrating the problem management process to solve cross-functional problems and proactively identify and eliminate the root causes of incident
Proactive monitoring and analysis of incidents to minimize impact or to prevent major incidents to occur
Robust and adapted change management process to secure continuous business operation
Contributing to strategic improvements and process optimization of the incident, problem and change processes
Training and supporting stakeholders

What You Bring:
University degree in Computer Science, Information Systems, or similar
Extensive knowledge in incident, problem, and change (ITIL) processes
Experience from working with ITSM and ITIL in a product and agile organization
Experience from working with ITSM tools and ServiceNow
Great communication skills in English, both oral and writing
High ability to efficiently orchestrate activities and resolver teams, including root cause analysis
Ability to include and involve others
Ability to monitor and analyze major incidents
Meritorious if you have a solid understanding of the company’s digital landscape globally