IT-Service Desk Analys/Support Technician

Cochlear Bone Anchored Solutions AB is a medical device company and the world leader within bone anchored hearing solutions. Its head office is based in Mölnlycke, outside Gothenburg. Cochlear Bone Anchored Solutions AB is part of the Cochlear group which is the world leader within hearing implants. The turnover for the total Cochlear group is 3.6 Billion SEK and the organization employs over 1800 people worldwide. Visit www.cochlear.com to learn more about Cochlear and how our products Baha and Vistafix improve the quality of life for people all over the world. Service Desk Analyst/Support Technician Purpose of role Development, implementation and day-to-day operations of Cochlear BAS information technology infrastructure consistent with Cochlear's global strategy. Provide Server/Client/Lan management covering all aspects of network administration and security along with implementing improvements to Cochlear BAS infrastructure. Key responsibilities . First line support via telephone, case management systems, and personal contacts . Install and deliver new client computers . Manage patching of access switches (HP Procurve) . Troubleshoot and if necessary, reinstall existing client computers . User Accounts (Add / Change / Delete) in Active Directory and Lotus Domino Directory . Arrange and conduct training courses such as IT induction training for new recruits . Support of printers, telephones, cell phones . Support of multimedia equipment in conference rooms and other facilities . Manage the purchase of computers and peripherals . Continuously define and document procedures and processes . Ensure that the IT department as well as other part of the company stays within the company's IT policy Key Competencies . Experience of Microsoft Windows client (XP Pro) and Microsoft Active Directory (AD). . In addition to Swedish, proficient English in speaking and writing . Experience with service desk / help desk work . Knowledge of Lotus Notes / Domino . Good understanding of the most common office applications such as: Microsoft Office 2000/2003/2007, Microsoft Project, Microsoft Visio, Adobe Suites etcetera. Key incumbent requirements . University / college educated preferably with IT focus . Experience in Support of telephony systems is meritorious . Certifications in Lotus, Microsoft is not required, but desirable . Precise and analytical . Independent and driving . Ability to handle stress . Ability to work in multicultural environment What can Cochlear offer you? . Opportunity to work with a fascinating product. . Great team environment. . Opportunities for ongoing learning and career development. . International and inspiring company culture. . Modern office with an innovative climate and free parking Application and contact This recruitment is managed by Flexlife AB. If you find the role challenging and interesting, please apply through www.flexlife.se. Submit your application as soon as possible. Interviews will be held continuously.