IT Service Desk Engineer

Atlas Copco ASAP is a Global Service Provider dedicated to delivering high quality services in the areas of Finance and Accounting, IT/IS, HR administration ("Employee Benefits" in ASAP NA), Non Core Purchasing and Project Management to the different business units within the Atlas Copco Group.Our organization currently has around 900 employees worldwide, supporting 18.000 users in more than 60 countries and offering our Services to approximately 270 operational units. Job description -To act as a IT Service Desk supervisor: Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly.Take action on incidents which are approaching or have reached the point of breaching our service level agreements.-Service Desk support at desktop and infrastructure levels (LAN, etc) for VIP and key business users.-Recommend updates, new incident classifications and process improvements.-Lead and participate in projects related to service and/or productivity improvements.-Identify IT & Customer training needs.-Ensure that all agreed service levels are understood and observed by service desk staff.-Analyse Service Desk incidents and service requests to assess opportunities for reducing service desk workload.-Report to the IT Operations manager regarding problems and status of activities and staffing requirements.-Schedule and manage new and lease end PC & Peripheral provisioning.Experience requirements Good command of English and Swedish is required.