IT Service Desk Technician

Get an idea of the role

The role is a key success factor in our ambition to provide the best possible service to our customer as well as the co-workers at Resurs. As an IT Service Desk Technician you are given the opportunity to influence and develop both yourself and our way of working.

In this role, you take ownership of Resurs incoming cases. Your primary tasks will be to support our colleagues and external customers in IT related matters through ServiceNow, telephone, email and onsite support. You solve incidents, handle requests and dispatch tickets to other teams. The team is responsible for continuously improving our processes/tools and ways of working.

On a personal level

As a person, you are positive and passionate about service and can work independently and in a structured way. You have a genuine interest in working with people and solving challenges with your good problem-solving ability. We see being communicative, socially competent and having a high sense of service as an advantage. You are someone who want to learn more, continue to develop and can maintain calm and focused in stressful situations. You are a team player who enjoys working with others to achieve given goals.

It's a requirement for this role that you have a clear knowledge and interest in IT. Having experience of working with Windows 10, Office 365 and/or MacOS is an advantage.

Working hours: Weekdays between 06.45-17.15 and on-call duty during evenings and weekends according to a rolling 6-week schedule.

More than a job

The Resurs spirit is about transformation, our drivers Easy, Personal, Responsible and Innovative, our culture and the people in our society. It’s about how we define ourselves, how we greet the world and handle our business. We are here to make a difference in people’s lives and to help them to make things happen. It shouldn’t be hard to deal with a bank - we want to give the feeling of freedom and possibilities. Join us on our journey and work in an environment where we are open for working on a distance, pro work-life balance and where you create your own possibilities. We are here to make things happen; do you want to join?

Apply today!

Don’t wait to send in your application, selection and interviews take place on an ongoing basis and the position may therefore be filled before the last advertising date. We look forward to hearing from you!

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