IT Service Desk Technician to Eurofins, Lidköping

Företagsbeskrivning
Are you looking for the next step in your career? Here is an exciting opportunity to join Eurofins!
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.


Jobbeskrivning
As IT Service Desk Engineer, you will act as the first point of contact for Managed Service customers. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolve problems at the first point of contact and/or escalating the fault to one of our 2nd line teams to investigate and resolve. Throughout the process you will remain the single point of contact with the customer, maintaining ownership and acting as the main point of contact between the customer and IT, providing timely updates and ensuring the fault is given the correct level of priority and attention.


Kravspecifikation
To be successful in this role, you will be skilled with working on all variants of MS Windows, MS Office (2010, 2016 and O365) and MS Teams. Nice to have experience, would be incident management (ITIL), a keen interest in Windows server 2012 and 2016; experience working with SQL databases, application debugging, e.g. c# /.net.
Alongside your technical skills, it is imperative that you have excellent customer service skills, a pro-active and positive “can do” approach in your work. As well as the ability to articulate solutions clearly and confidently to Eurofins Internal end users. We are looking for candidates who can demonstrate this through earlier work experience in similar IT support roles. The role will require that you are fluent in English and Swedish and it is of advantage if you have skills in any of the Nordic languages.
Last but not least, you will contribute to building a winning team with your co-operative approach and positive attitude.


Ytterligare information
On offer is a great opportunity to join a growing and dynamic organization where you will be able to take on rewarding challenges and further develop your skills.
For more information about the role, please contact Claus Holm, Service Desk & Operational Manager Nordic IT, +4526863686
Welcome with your application by August 30 the latest. The selection process will start earlier so if you are interested in this role, please apply now!