IT Service Manager

IT Service Manager Workplace
Welcome to one of the world’s oldest start-ups. With our passion for innovation, we create new solutions to enhance urban and green spaces, used and loved by many. By continuously challenging ourselves, we have kept innovating and re-inventing our business, for more than three centuries. This is our heritage. And our future.
What we can offer you
Do you want to shape Husqvarna's digital workplace future? Are you driven by challenges and change? Are you also good at using people, processes and technology to develop modern digital workplace services that contribute to a high employee experience? Then this could be the right role for you!
About this opportunity
Within the End-User Service area is the goal to enable increased collaboration, productivity and mobility by offering modern Digital workplace services with a high digital experience. In the role, you are responsible for the workplace area as party the End-Point Services product area, which includes an offer of efficient services for personal productivity, mobility and a flexible way of working.
As example this includes
Workplace Management
Standard, Non-standard, Virtual, Cloud and Mobile Devices
Intune & SCCM
Application Management Services
Workplace Productivity Services and user empowerment
Office 365 Operations, services, evergreen
Workplace Security Services
Security patches, encryption, End-point protection/firewall,
Multi-Factor and Secure token Authentication
Managed Print Services
Print Services, Mobile Print
Hardware Management

To succeed in your assignment, you will collaborate with, and work closely with, your colleagues within the IT unit, our IT partners and central functions within Husqvarna. The technical teams managing the service is part of an off shore delivery that you will work closely with. You report to the head of End-User Services.
Your skills, experience and background
We are looking for you who have worked for at least five years at a tactical level in larger, complex organizations with business change and/or IT development as well as administration where people, process and technology meet in an optimal way. You like to build strong relationships and trust, and have good communication and presentation skills. We also see that you have experience and a good understanding in the Digital Workplace and End-User Services area, which creates good conditions for supplier management and requirement management.
Location
Preferred locations for this position is in Sweden at one of our larger sites (Huskvarna or Jonsered/Gothenburg). Husqvarna Group has a Hybrid work model.
Your application
Can you envision yourself being a part of this? If so, send us your application! Last day to apply is 2023-01-31.
For questions regarding the process please contact recruiter Sebastian Glaas, sebastian.glaas@husqvarnagroup.com or Hiring Manager Fredrik Berg, GIS End-User Service Director, fredrik.berg@husqvarnagroup.com
What happens after you have applied?
When the application date is due, we will review your application carefully to see if your profile matches the requirements of the vacant position. If we believe you are a potential candidate for the role, you will be invited for an initial interview. In preparation for the interview you will receive information about the arrangement as well as other steps in the process, such as second interviews, assessments, references and introduction. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled.
About Husqvarna group
Husqvarna Group is a world-leading producer of outdoor power products for garden, park and forest care. Products include chainsaws, trimmers, robotic lawn mowers and ride-on lawn mowers. The Group is also the European leader in garden watering products and a world leader in cutting equipment and diamond tools for the construction and stone industries. The Group’s products and solutions are sold under the main brands Husqvarna & Gardena that serves professionals in more than 140 countries. Net sales in 2021 amounted to SEK 47 billion and the Group has about 14,700 employees.