IT Service Manager

Our client is looking for IT Service Manager to support their on-going project. This position is hybrid (2days in office is expected).
Security clearance and separate security agreement will be required. The candidate must have work authorization in Sweden. No visa sponsorship will be provided for this job.
Contract duration: 08-Oct-2023 - 16-Jan-2025 (maternity cover)
Job Description
In this role, you will be designing the service portfolio setup, actively participate in the organization development work, enable and ensure a smooth transition from development into operations. You will have an end-to-end responsibility for all applications in the project portfolio over their entire life cycle and will actively work to ensure that the service organization is enabled to deliver value and services according to business requirements over time. You feel comfortable taking the lead on projects collaborating with the business, dev team, consultants, and other partners. The job is located in Stockholm, Sweden and some traveling is expected.
Key activities to achieve success
Portfolio management of project applications and services
Service design, set up and maintenance for new solutions
Working in a structured way and prioritizing work jointly with stakeholders
Roadmap creation for the project portfolio to ensure optimal life cycle management
Propose technology-enabled business opportunities
Financial housekeeping for portfolio including, Budgeting, forecasting and follow up
Vendor management and resourcing
Collaboration with development team and securing quality of provided services
Improve, standardize and keep infrastructure up to date, ensure security improvements and efficient use of tools.



Requirements:
What we are looking for
Service and vendor management skills, preferable in energy or similar business domains
Ability to drive development and secure services in a complex multi-vendor organization
Understanding operations and maintenance of IT services and tools, including documentation needed to support service levels
Understanding agile software processes, data-driven development, and data security concepts
Proficiency in English (speaking and writing) necessary



We consider as an advantage if you have
ITSM experience and understanding
Experience in working in agile teams and DevOps/DevSecOps
Experience in development-related work (e.g. software engineer, data engineer, service designer) is appreciated
IoT, connectivity and communication experience
Team lead, tech lead, or project lead experience
Experience with managing hybrid solutions i.e. onprem in combination with cloud.
Experience with cloud platforms (AWS, Azure, or GCP) and data application development with Python



Application: Please share your CV and cover letter to careers@aortam.se with subject Job-ID: 23092201.
Please also elaborate your experience with respective to the job requirements.
Please check our careers page for more information: https://www.aortam.se/careers/
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