IT Service Manager

Our client is growing and are changing their IT organization to cope with the new and changing demands from businesses and customers. The IT department is a central organization, responsible for IT deliveries and services all over the company. The client is a global defense and security company operating in the field of air, land and naval defense and civil security. Now the company is in an expansion phase that will challenge all parts of the company. There are approximately 19 000 employees globally and have operations on all continents. This is a company where they see diversity as an asset and offer multiple opportunities for advancing in your career. By joining them, you will work in an innovative environment with many skilled colleagues, contributing towards keeping people and society safe.

Your future role
The Service manager is one of the key roles in the interface between the business and IT. As a Service Manager you act on a mandate from the Service Owner for a specific service and is operational responsible of the service delivery ensuring that all day-to-day operational activities are carried out in a timely and reliable way. As a Service Manager, you will work closely with your counterpart on the business side at a tactical level.

Your main responsibilities/tasks will be: To be the main interface towards the business which uses the IT object
To be tactically responsible for the operation and delivery of an IT object to the business
To ensure that all day-to-day operational activities are carried out
To initiate and manage maintenance activities/assignments based on the approved maintenance plan
To ensure that IT components and services are available for operation in accordance with the agreed level measured by SLA and KPI
To ensure that external suppliers are managed by contracts
To ensure that technical integrations work in a satisfactory manner

Your profile
We believe that you today work as a project or line manager in an organization where IT is a true business enabler. You have a great interest in developing technical capabilities as well as processes, teams and individuals. Your most important quality is that you have the will, interest and commitment to learn. To succeed in the role, you must be proactive and future oriented. Furthermore, we believe you have a customer oriented and business-like focus, with a good analytical and solution focused mindset. You are an excellent team player but also used to work independently. To thrive with us, you need to be service minded and like to work in an environment where conditions can change at short notice based on users' needs.

You have the following skills or experiences: good understanding of functions, tools and processes in an IT organization.
management skills on project and team level
great communication skills
experience in economic management
basic technical understanding of IT infrastructure

This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply.

What you will be part of
The IT department is a core business enabler, making it possible for the company's business to push intellectual and technological boundaries. There are about 1100 people in 30 different locations all over the world, close to the business and always one step ahead, to anticipate and deliver tomorrows IT demand. This is a company with a strong people-orientation. They offer a friendly work environment where they support and help each other to be at their best. Continuous learning, career talent development and employee well-being are examples of areas where we always put the strongest effort to offer great opportunities.

Välkommen med din ansökan
Din ansökan med CV och personligt brev skickas in via ansökningslänken senast 9 November, men vänta ej då urval och intervjuer kommer att ske löpande. Har du frågor om tjänsten är du välkommen att kontakta NXT Interim NXT Rekrytering som hanterar hela urvalsprocessen. Hör av dig till Lotta Lindfors Lauridsen på 0706-868 14 58 / lotta.lindfors@nxtinterim.se.

NXT Interim och NXT Rekrytering är ett nischat och innovativt företag som är verksamma inom konsult och rekryteringsbranschen. Vi är verksamma inom HR, IT, Sälj Marknad och har 20 års erfarenhet i branschen. Vi erbjuder våra konsulter bl a sjukförsäkring, remote-arbetsplatser och flera andra förmåner som förgyller deras vardag. Vid projektanställning tillämpar vi kollektivavtal.