IT Service Manager – Digital Workplace Tools

We are building for the future – can you help us realize our IT roadmap?    
We are looking for a driven and experienced IT Service Manager for our product area Digital Workplace Tools (based on Microsoft 365) to join to our Nordic Competence Center within I&T.    

The role as IT Service Manager for Digital Workplace Tools
As IT Service Manager you will have the overall responsibility for the end-user facing delivery of M365 services within our Digital Workplace area. Digital Workplace (DWP) services at NCC include digital services for communication, collaboration, information, and workflows. We have separated the responsibility of the digital services and the responsibility of the applications within our team. 

As a Service Manager for DWP you are proactively designing, governing, and developing our services on M365. DWP Service Manager is responsible for user experience within the M365 services and securing efficient ways of working throughout the company. You will work together with M365 application Service Manager, adoption specialists and subject matter experts in the DWP delivery team. 

You engage with relevant vendors and suppliers to secure service delivery. You work closely with the key business stakeholders to understand their business demands and requirements.   

Your Main Responsibilities 


• Governance of Digital Workplace services including collaboration, communication, information, and workflow -services built on the M365 platform.  Ensure that governance processes are designed, defined and configurations are setup accordingly. Service documentation is in place and up to date.  
• Service SLA and maintenance, process support, budgeting and follow-up of SLA’s related to the service as well as ensuring compliance and IT security.  
• Regularly conduct life-cycle management activities and follow-up to ensure that our environment is constantly optimized.  
• Ensure IT and Business activities are digitized and automatized to the highest extent to ensure increased business value and that menial tasks are delegated.  
• Continually identify and explore opportunities for the service and business improvements incl. more efficient use of the available technologies and increase of automation capabilities.  
• Work to maintain Evergreen environment, supporting and advising on how to utilize the features in the best way at NCC. 
• Continuously collaborate with IT teams, ServiceDesk, support partners and business units according to defined service governance structures and processes​’ and follow up supplier performance. 
• Be involved in operational service forums together with IT teams and business representatives. 
• Passionately together with the DWP delivery team explore smarter ways of working and continuously improve and configure the M365 digital workplace setup at NCC.  

Your profile
We believe you are experienced in developing, designing and managing the complete lifecycle - planning, control and managing of M365 services. You are used to working with connecting business, IT and vendors and the relationships between processes and systems.  

You are skilled in stakeholder management and have the ability to understand requirements and turn them into delivered services. 

You are skilled in project management and aligning work to achieve desired outcome. 


• You easily communicate and engage with others, excellent communication and interpersonal skills are essential. 
• Excellent ability in English language (oral and written).
• Result oriented and have a passion to perform.
• High performing team player with good self-awareness and personal effectiveness skills.
• Structured with great skills to capture, plan, structure, communicate and execute an idea from start to finish. 
• Experience and demonstrated track record in IT service management.
• Experience in working with ITSM processes as the day-to-day operations include managing changes, requests and problems. 
• Professional experience in managing M365. Configure, deploy and manage Microsoft 365 workloads that focus on efficient and effective collaboration and communication. 
• Ambition in leveraging the potential of the entire M365 platform and how the different applications and services work together in the best way.  

As we are applying an Agile way of working in our IT-function it is also meriting if you have experience from working agile, but the most important thing is that you possess an agile mindset being a team player who always strive for continuous improvements.   

NCC’s IT function is a matrix organization and the role is placed in our Competence Centre. You will be reporting to your Competence Manager (Line Manager) whilst working cross-functions in an Agile team driven by the Service Owner for Digital Workplace Tools. 

Additional information    
This position can be located in any of our major cities in the Nordics.  

The position may require travelling 2-3 days a month within the Nordic countries, although we do apply a flexible way of working and strive to collaborate digitally as much as possible.  

In accordance with NCC:s safety culture we conduct background checks on final candidates. 

Contact and application  
Please register your application and CV in English below. Selection is ongoing, so please apply as soon as possible but no later than 2022-03-10. For further information on this position, please contact Szilvia Schöffer, IT Competence Manager, +4540645080 szisch@ncc.dk   

Welcome with your application!      

About us   
At NCC, you become part of an organization with good values, high environmental awareness and a strong will to succeed together.    

Every day, our more than 14,500 employees make decisions that improve people's everyday lives, both today and tomorrow. Here you work in a strong community together with committed and professional colleagues who are driven to learn new things, achieve goals, share experiences and make a real difference together. We challenge ourselves to drive development and create sustainable solutions that move society forward with new knowledge.    

We kindly but firmly decline contact with recruiters and sellers of advertising or staffing solutions.