IT Service Manager Finance Func. to Sandvik Materials Technology

Job description
Would you like to be our next analytical and problem-solving key player and be a part of an end user solution on a daily basis? 

Sandvik Materials Technology (SMT) has initiated an exciting journey to explore the possibility of a separate listing on the Nasdaq Stockholm Exchange. With a clear direction for our journey ahead, utilizing our position as technology leader, progressive customer partner and sustainability driver, we aim to become an even stronger and independent company within our industry. 

Our mission is much more than delivering good products, technology and processes – working together to develop solutions based on our customer needs, and, thereby, achieving our business goals is a better description of our daily work. With curious co-workers and safety as our first priority, we create a work environment where you can grow both personally and professionally.

We are already now starting to onboard several competences in the process to prepare for a new organizational set-up.  Join our journey towards becoming a stand-alone company!

https://www.materials.sandvik/en/about-us/our-journey-towards-an-independent-company/

Responsibilities
As a Service Manager for Group IT Finance, you have an essential role in serving as the point of escalation and collecting feedback and requirements from customers and other stakeholders. You will identify customer needs, translate them into services, and lead the development of the services portfolio. You will estimate costs for service operations and provide relevant service reporting.

As a Service Manager, you will manage tactical planning for service delivery and participate in relevant application forums. Also, establish financial, business and pricing models for the services in scope and ensure supplier performance according to agreed SLAs/OLAs. You will act as point of escalation for any operational issues related to the service.

Initial work location in Sweden; Sandviken

Qualifications
This role requires solid experience and knowledge of IT application deliveries and system implementations supported with a degree in Information Technology or other relevant education or work experience. You also have a general technical knowledge of IT solutions such as Enterprise Resource Planning systems. You need to have experience of service management and the ITIL framework. Experience of working with outsourced deliveries and service partners is advantageous.

We put great emphasis on your personal skills. This role requires excellent communication skills in English, with ability to communicate within a large organization and international stakeholders. 

You have an analytical and problem-solving mindset; you are self-motivated and can work independently as well as lead and coordinate different work groups of different cultures.

What’s fun about the job?
For starters - problem solving and active collaboration with our finance community. The solutions you provide will directly help end users. So, you’re not alone and your work has direct impact for others. You will become part of a key organization within IT to support and enhance the global use of all finance applications. You will be involved in the stabilization phase of our existing application suite and play a key role in selection and introduction of our next generation solutions.

Application
Are you interested in learning more about this exciting job? Please contact:
Torbjörn Bäckström, Head of Group Applications at Sandvik Materials Technology
Office phone +46 26 263762
Mobile +46 70 241 2076

Julia Söderberg, Recruitment consultant
julia.soderberg@randstad.se 

Union contacts
Maria Sundqvist, Akademikerföreningen, +46 (0) 26 -26 39 93
Kjell-Åke Klockervold, Ledarna, +46 (0) 26-26 30 44
Mikael Larsson, Unionen, +46 (0) 26-26 31 66

About the company
 Sandvik Materials Technology is a business area within the Sandvik Group and a world-leading manufacturer of high value-added products in advanced stainless steels and special alloys as well as products for industrial heating. The cutting-edge expertise is based on an integrated production platform and industry-leading metallurgy and R&D. In 2020, sales were approximately 13 billion SEK with about 5000 employees.