IT Service Manager for Industrial Maintenance IT

Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements.

Hi! Nice to have your attention.

Order to delivery IT is a department that serves the global Production and Logistics organisation with digital tools to enable them to reach their business and digitalization targets e.g. E-mobility, 3rd production hub in China and general productivity increases.   

We are going through a growth transformation and setting up a new team focused on our Industrial Maintenance processes and are looking for great new team members to join our journey! Here is a fantastic opportunity to get in and into a great digitalization and business transformation journey in one of the most exciting departments at Scania!

About the job

The group Industrial Maintenance IT is an emerging team that has the mission to accelerate the business transformation and development of Scania Industrial Maintenance in Södertälje by securing daily business operations, breaking-down barriers and making digitalization a reality. By being close to the daily operations we fully understand what is crucial to our colleagues within the workshops and Scania facilities and can judge the impact of new solutions and how they should be implemented. We are now looking for committed new members to expand their area within solution architecture - Is it you?

This is truly a fantastic opportunity, take it!

What you will do 

As a member of the Industrial Maintenance IT team  you will be responsible for ensuring that applications (Scania developed and 3rd party applications) used by the Industrial maintenance units are delivered with the right support and with an uptime according to business needs. The role participates in the full lifecycle of an IT service – from definition, to development, to operations and to final decommission.

 

Your daily challenges will be:


• Make sure service roadmaps are up to date and in line with business needs, as well as communication of the roadmaps’ progress and status to important stakeholders
• Develop, implement and maintain the service management & delivery strategy
• Together with the group and our partners manage recurring meetings, SLA (Service Level Agreement) reviews and customer reporting, and take appropriate action if deviations are encountered
• Plan and initialize service improvement initiatives, including financial forecast and cost follow up
• Drive and ensure successful vendor, contract and license management for the services
• Ensure efficient coordination, investigation, diagnosis and solution identification for service related problems together with internal and external parties

 

Your profile

You are a driven, autonomous leader and IT expert with the ability to adopt an agile mindset in the service management & delivery area. You are expected to handle multiple business relations as well as coordinating several IT service organizations to support your business.

We also believe that: 


• You have a university degree in IT or equivalent work experience
• You have proven experience from several years in a leading role such as service manager, service delivery manager, maintenance manager, Swedish: systemförvaltare, scrum master
• You can express yourself flawlessly in both Swedish and English in both speech and writing
• It is easy for you to collaborate and you also deliver independently
• You have high conceptual skills, take initiative and have a problem-solving mindset
• You are a driving force in improvement work, both within your role but also cross-functionally
• You can easily adapt to new situations and thrive in a changing environment that is constantly evolving
• It is an advantage if you have experience with IBM Maximo MAS as well as experience in developing the service management & delivery area and agile methods in combination with ITIL (Information Technology Infrastructure Library)

 

Location: Södertälje

 

Information and Application 

If you have specific questions regarding the position! Please contact the recruiting manager, Felipe Garcia Tamosauskas +46 76 516 65 93.

Interviews will be scheduled after summer vacations, We are looking forward to reading your application, the last day to apply is 2022-08-21.

For more information about the recruitment process, contact Zanko Dasko, Senior Talent Acquisition Specialist tel. +46 855 351 621

 

If this position requires it, a background check will be conducted.


Scania is a part of Traton Group and one of the world´s leading manufacturers of trucks and buses for heavy transport applications. Scania is also leading provider of industrial and marine engines. Service-related products account for a growing proportion of the company´s operations, assuring Scania customers of cost-effective transport solutions and maximum uptime. Scania also offers financial services.
Scania’s IT organisation is an integrated part of the company providing products and services to all business units worldwide. Based on deep Scania business knowledge and internal relations we balance in-house core competences and service production with services externally sourced and governed by us. We are around 1500 people and the majority is located in Sodertalje.