IT Service Manager for Integrations

Do you want to make a real difference and make decisions that improve people's everyday lives? As a Service Manager at NCC, we can offer you just that! You’ll get the opportunity to work in an environment influenced by sustainability, digitalization, and innovation!  

We are building for the future – are you ready to help us realize our IT roadmap? 

The construction industry is currently facing a development leap where the change agent is spelled digitalization. NCC is leading the way by developing our business and future proofing our IT platform. We are currently recruiting IT professionals who thrive on becoming important players in our digital transformation journey, taking construction to new heights through IT.  

You will join the Group function “Finance & IT”, which leads NCC´s strategic development and major change programs in the business. Finance & IT is NCC’s development and delivery function for IT as well as operations development and research & innovation. We are a Nordic organization with 150+ employees working together closely under one common management. Cooperation in- and between units is key for us to deliver value to NCCs business areas, and therefore we have adapted an Agile team-based setup with focus on collaboration, people and efficient delivery and development.  

About NCC: https://ncc-external.creo.se/i/eHpGFVPMPu-kuePTbmzwkw?format=1080p  

 

Your role and responsibilities  
We are now looking for an IT Service Manager in Integrations.  

In this position you will oversee all services, products, and systems in scope of responsibility. Ensuring that business demands and agreed service levels are being met.    

The job can be divided into five parts  


• Life Cycle Management of your service and systems in scope 

Ensure all documentation is in place and up to date. 

Contribute to budgeting, forecasts and financial follow up. 

Lifecycle management for owned assets and Cis. 

Continuous improvement.   


• Service Delivery and Operations 

Ensure that all processes required to deliver the service are efficiently managed and support procedures are followed. 

Manage the deployment of updates, releases, patches to test and production environment through efficient change control. 

Manage the support teams to ensure efficient everyday operations.   


• Service Development 

Work closely with the business stakeholders to capture requirements for optimal solutions. Participate in development projects. 

Plan and oversee transition activities – from development to production.   


• Service Consumer Relationships 

Build strong customer relationships. 

Continuously interact with key stakeholders. 

Lead Operational Service Forums.          


• Management of Service Providers 

Define and manage requirements for external suppliers including follow up on supplier performance through         regular monitoring the fulfilment of service levels and license- and support agreements. 

 

Your profile 
We believe that you have an Academic level of education. Possibly a degree in IT, or other for the position relevant education. You have good knowledge of work processes in large companies. You have several years of experience from the Service Management area and have good Stakeholder Management skills. You are fluent in English and one of the Nordic languages, both verbally and written. Experience in ITIL and Agile processes are also an asset.  

You will be very important for us in our strategic journey, and we think that you have: 


• Experience in working with Integration platforms (especially Microsoft technology) 
• Good knowledge in ITSM tools 
• Able to take main responsibility, lead and drive assignments within relevant area  
• Agile mindset and ITIL basic knowledge 
• Experience from Service Management Processes 
• Experience in IT Asset Management / Configuration Management is a plus 

To be successful in this position you 


• Have great overall technical understanding 
• Have excellent Self-leadership  
• Are a “team player” great at collaborating both within your team as well as with your co-workers in other teams and units 
• Have a learning mindset, constantly looking to develop your skills and seek new ways to improve your work 
• Driven at Supplier Management / Stakeholder Management 
• Good Communication and Relationship building skills 

 

Additional information 
This position can be in any of our major cities in the Nordics. The position may require travelling, although we do apply a flexible way of working and strive to collaborate digitally as much as possible. In accordance with NCCs safety culture we conduct background checks on final candidates.   

You will be reporting to the IT Competence Manager whilst working cross-functions in an Agile team driven by the Service Owner of the area. 

 

Contact and application 
Please register your application with cover letter and CV in English. Selection is ongoing, so please apply as soon as possible but no later than November 24 2022. For further information on this position, please contact Anders Blankholm, IT Competence Manager, +4560915391. 

 

About NCC 
NCC is one of the leading construction companies in the Nordics. Based on its expertise in managing complex construction processes, NCC contributes to the positive impact of construction for its customers and society. Operations include operations property development, building and infrastructure project contracting, and asphalt and stone materials production. In 2021, NCC had sales of about SEK 53 bn and 13,000 employees. NCC’s shares are listed on Nasdaq, Stockholm. Read more about us and our solutions Here.  

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