IT Service Manager – Operational efficiency incl. ServiceNow

Being a fintech company is not only about developing the best solutions – it is also to ensure that we can take care of them in the best possible way from a customer perspective. Are you ready to take on the challenge of optimizing our operational efficiency incl. ServiceNow to ensure that we deliver the most value?

About us

We offer a workplace with high commitment and great development opportunities. To build an environment that is at the forefront, we recruit curious and driven people who we encourage by giving responsibility and freedom.

We work actively with leadership, sustainability, gender equality and are proud of our Resurs spirit, which is characterized by cooperation, openness, and customer focus. With clear values as a basis, we dare to test new ways that lead us to even better services for our customers.

Resurs Bank has been pointed out as one of “Sweden's Career Companies” for the second year in a row, an award for companies that offer unique and attractive development opportunities.

The scope

In this role, you will be part of Resurs Bank’s IT Service Delivery team granting you the opportunity to work in a true entrepreneurial fintech company.

The role is a key success factor in our ambition to provide the best possible service to our customer as well as the co-workers at Resurs Bank. You will work in a team with competent and engaged colleagues and report to the IT Service Delivery Manager.

The scope of the role is mainly to ensure that our:


• Processes (e.g. Incident, Problem and Change Management) are fit for purpose and adds as much value as possible
• Supporting tool (ServiceNow) enable us to be as efficient as possible in the execution of our processes

Some typical activities


• Work with continuous improvements
• Have a dialogue with stakeholders to capture areas of improvement
• Ensure that the processes and supporting tool are being used by being a great ambassador
• Being a source of inspiration by looking outside Resurs Bank to capture good ideas
• Being part in the execution of some of our processes
• Ensure that we have a fruitful collaboration with our external partners e.g. ServiceNow

About you

To succeed in this role, we see that you have

 


• An academic and practical approach in handling challenges
• A proven track record in working with improving operational efficiency
• Experience from process implementation and the utilization of supporting tools
• Practical experience from using ServiceNow or similar workflow tool and ITIL processes
• Coaching skills to ensure that stakeholders are listening to you
• Good communication and presentation skills

 

Working independently or in a team doesn’t matter since you are self-organized and a true team player at the same time.

You are fluent in English and preferable in one of the Nordic languages, both speech and writing.

Resurs Bank is an online bank with offices across the Nordics. Most of the IT organization is located in our offices in Malmö and Helsingborg. Working remotely is normal for us but it is advantageous if you are reasonably close to a Resurs Bank office as you sometimes might need to be on site physically. You will travel to other offices but in a sustainable way of course.

If you are not a Nordic citizen, a valid work permit to work in one of our Nordic countries is a must.

Other information

Start date: As soon as possible, but we wait for the right candidate

Employment rate: Full time

Working hours: Normal office hour and we have flextime

Remote work: You have the possibility to work from home some days

Any questions about the role, please contact Magnus Levin, IT Service Delivery Manager, e-mail: magnus.levin@resurs.se

Apply today & take part in our digital journey!

Selection and interviews take place on an ongoing basis and the position may therefore be filled before the last application date. You are welcome with your application, CV and personal letter as soon as possible!

#RB

 


Resurs Holding (Resurs), which operates through the subsidiaries Resurs Bank and Solid Försäkring, is the leader in retail finance in the Nordic region, offering payment solutions, consumer loans and niche insurance products. Since its start in 1977, Resurs Bank has established itself as a leading partner for sales-driven payment and loyalty solutions in retail and e-commerce, and Resurs has thus built a customer base of approximately 6 million private customers in the Nordics. Resurs Bank has had a banking licence since 2001 and is under the supervision of the Swedish Financial Supervisory Authority. The Resurs Group operates in Sweden, Denmark, Norway and Finland. At the end of the first quarter of 2021, the Group had 735 employees and a loan portfolio of SEK 31.1 billion. Resurs is listed on Nasdaq Stockholm.