IT Service Manager PC & Software

SKF is a global company working throughout the world in diverse applications; from wind farms and offshore oil rigs to high-speed trains, washing machines and millions of motor-cycles, trucks and cars. Our 46 600 employees in 130 countries enjoy exceptional career opportunities, solid team work and the chance to make a real difference.
The Group IT provides strategic IT support to the SKF organization by developing sound strategies and managing selected service providers. We have presence in the Americas, Europe and Asia. Our targets it to;

Be proficient when we govern and plan SKF IT investments and architecture
Be efficient when we build and deploy the SKF IT environment
Secure stable operations and support in close relation to the SKF business
Strengthen the co-operation with UNITE by joint planning and execution of the co-existence IT-landscape
Reduce complexity, lead-times and bureaucracy and to deliver value to SKF faster

A major ‘uplift’ program has been running over the last 2 years called Next Generation Workplace. This program has now materialised, and needs a steady-state organisation with clear Service ownership, both for continued development services, as well as daily support services.
We are looking for a dedicated and passionate service manager to drive & develop the PC & Software services, helping to take IT Workplace services to the next level in SKF. This position is responsible for owning the base IT Workplace components like Active Directory, ADFS and Microsoft core tooling & software (like SCCM/Adaptiva, Internet Explorer, Microsoft Office, Windows Operating System) as well as End User Devices (PC:s & iPad) and related software. Responsible for managing outsourcing suppliers, monitoring performance, improving the services, as well as aligning service with Business & IT strategy.

Job Responsibilities
Ensure PC & Software services (base Workplace services) support SKF business in delivering their business goals & strategies
Provides support to projects in Workplace area
Responsible for the End User Device (PC & iPad) refresh & selection process including tooling, and managing selected vendors 
Close cooperation with other Service Managers in the same team to ensure base Workplace components are updated regularly to support Office365 and other cloud services
Drives standardization, consolidation and constant modernization of workplace base services
Owner of Workplace base software, like Microsoft Office, Java, Adobe, Internet Browsers
Owner of other selected Workplace applications in cooperation with the whole Workplace team
Contribute to daily operation of the Workplace Services team through shared operational problem solving to ensure the combined success of the team
Close cooperation with IT partners for deployment of software to End User Devices, including owner of SKF PC application portfolio and Package Request process
Responsible for approving Change Requests in Workplace area



Job Requirements
University degree or relevant education
Excellent knowledge in IT infrastructure & Software(PC/iPad, Active Directory, Virtual Clients, Windows, SCCM)
Experience working in an outsourced IT environment, managing vendors
Senior experience in the IT Workplace area (PC & Software)
Experience from IT change and project management
Office365 knowledge is considered a plus
Fluency in English is required

Personal profile
Driven and passionate about working on the forefront of modern technologies
Passionate in delivery world-class service to IT users
Team-player and highly self-motivated
Skilled in communication in a highly international environment

Additional informationThe position will be preferably located in Gothenburg, Sweden and reports to the Manager Workplace Services Build & Deploy in Group IT.
For questions regarding the recruitment process, please contact Simone Edgren, Recruitment Specialist, simone.edgren@randstad.se or +46 729 88 94 52.
To apply
If you are interested and meet the above requirements, please register your application by 2016-11-27.

About Randstad Professionals
Randstad Professionals works with recruitment in the technology and IT segments. Our specialised recruiting consultants, with an engineering background and in-depth HR expertise, ensure the quality and precision of every part of the recruiting process. Randstad has more than 600,000 employees in more than 40 countries, making it the second largest recruiting and staffing company in the world. Randstad’s philosophy can be summarised with the words “good to know you”, which expresses our availability, our willingness to listen and our commitment to good collaboration at every stage.