IT Service Manager – Web & E-commerce

We can offer you a challenging position at Husqvarna working with a core focus area within IT. As we are strengthening our Solution services team we are looking for a driven professional in the area of online services.

Job description:

The Service Manager for Online Service is responsible for the GIS services within the online application domain. This domain consists mainly of eCommerce systems and web content systems such as public websites and dealer support sites. Various supporting applications are also in your responsibility.

The online domain is currently fragmented with many different applications, technologies and vendors. A transformation program has been initiated with the aim to standardize and consolidate to a global platform. The Service Manager will play an important role in this transformation journey.

In this position you will manage an outsourced delivery which will be predominately provided by one main supplier of managed IT services. You will plan and manage change activities, manage service requests, act as escalation point for incidents and drive problem management activities. Furthermore, you will facilitate operational review forums with internal customers and external Service Delivery Managers in order to ensure pro-active delivery planning and structured service improvement initiatives.

You will plan and follow-up budgets, and support the process of IT service cost charging/allocation towards internal units and customers.

As the GIS owner of Online Services you will drive the development of our future online concept, working in close coordination with colleagues in the GIS Architecture team.

The position requires traveling out of country as and when required.

About you:

We think that you have a relevant educational background for the specified position. You have approximately 5 years of work experience with 2 years experience in a similar role, preferably in a large international company. To manage the task of this position it’s essential that you have a good understanding for business and operational processes such as ITIL.

You have the ability to communicate both in written presentation and in speech. As we are a global organization this includes excellent skills in English. It’s important that you are a well-organized person who likes to work in a structured way and actively work on preserving the established processes and procedures.

About Husqvarna Group:

Husqvarna Group is the world’s largest producer of outdoor power products including robotic lawn mowers, ride-on mowers and chainsaws. The Group is also the European leader in watering products and one of the world leaders in cutting equipment and diamond tools for the construction and stone industries. Our innovative quality products and solutions, sold through dealers and retailers in more than 100 countries, make garden, park and forest care as well as construction easier for professionals and consumers. The Husqvarna Group has more than 15,000 employees in over 40 countries and head office in Stockholm, Sweden. The share is listed on NASDAQ OMX Stockholm Exchange.

About GIS:

GIS is responsible for delivery of IT services throughout the group and the organization is based on major hub sites Huskvarna, Sweden and Charlotte, U.S. The ITS (IT Services) department within GIS is responsible for delivery of new IT solutions and ongoing IT services. ITS is organized in three delivery functions; Solution Services, Information Services and Infrastructure Services, while Service Integration Management and ITSM process governance is provided by the Service Management Office (SMO).

Location:

Huskvarna, Sweden

For questions or requests, please contact:

Anna Broeders, anna.broeders@skill.se, +46 707-88 90 87

Pehr Petersson, pehr.petersson@skill.se, +46 707-78 96 99

You apply for the job by register your CV and cover letter at www.skill.se.

Selection process and application deadline:

Please don’t wait to send your application as we work ongoing with the selection process and the position might be filled before the closing date.