IT Service Owner- Vattenfall IT

Company Description
Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 20,000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. We now want to make fossil free living possible within one generation and we are driving the transition to a sustainable energy system.


Job Description
You might expect an energy company to only do energy. But to live fossil free tomorrow, we need to think beyond convention today. At Vattenfall, that’s the mindset that drives everything we do.
We are now looking for our new colleague for the position of IT Service Owner in one of our offices in Berlin, Stockholm, Copenhagen or London.
We are a diverse mix of individuals who make this happen. Thinkers, creators, builders and solvers. Each adding their own superpowers to the team. Working with us is an opportunity for you to discover your strengths by leading the change on issues that matter. We want you to be your best self. Curious, creative and passionate. In return, we promise to encourage you, challenge you and empower your personal growth. To free your superpowers, start your climate smarter career now!
What will you do
As Service Owner for our Collaboration services working within Vattenfall IT, you are end-to-end responsible for the service catering to all of your Vattenfall colleagues in all countries. You will be in frequent contact with representatives of several business areas to be able to determine the quality of the current service and to align the requirements for its future development. You will of course lead reviews of the service using continuous service improvement processes, providing a clear and aligned service roadmap and set the strategy based on business requirement and market trends to deliver a stable, secure and innovative service for all Vattenfall employees.
Some responsibilities:
Drive service development and improvements over time in collaboration with technical experts and business representatives
Ensure that all service models and service solutions designs are aligned to strategic architectural, governance and other corporate requirements
Ensure efficient and transparent financial management of the service in terms of pricing, volume and charge out
Ensure that improvement initiatives identified in service reviews are acted on and progress reports are regularly provided to key stakeholders
Act as escalation gateway from and towards the business units
Communicate and represent the collaboration service offer towards employees of Vattenfall



Qualifications
Are we a match?
We live by our guiding principles- Open, Active, Positive and Safety and believe they also match with your own. As a person you are open to others and secure in the knowledge that you do not have all the answers. You are fueled by a curiosity to learn more and have the ability to make things happen and move forward. You are joy to work with and possess the ability to communicate clearly and with all types of people.
Diversity and Inclusion are fundamental to our success - Vattenfall
A relevant Bachelor's degree
10 years of experience in IT
5 years of experience in Project Management or similar experience with strong customer focus
Detailed knowledge about various collaboration technologies and related knowledge of licensing and full lifecycle management (upgrades and large scale roll-outs)
Experience in virtualization, storage, mail and new ways of digital collaboration and experiences
Ability to design and deliver information and presentations to all levels of an organization
Strong financial management knowledge to monitor and manage technology services expenditure
Experience in shaping, delivering and improving service design, transition and delivery
Fluent in written and spoken English


These experiences will also help you to become successful:
Leadership experience in a similar role or other relevant experience
Knowledge & proven experience in existing ITSM frameworks and related processes (e.g. ITIL, ISO 20000)
Good understanding of Microsoft products and solutions and their utilization
A strong ability to bridge communications between the IT organization and its business customers
A quality- and customer driven mindset enriched with the curiosity to explore new technologies
An ability to orchestrate between functions such as architecture, security and delivery organizations in relation to service design, transition and delivery
An ability to build and maintain trustful working relationships to stakeholders, peers, external partners and Vattenfall colleagues



Additional Information
Our Offer
Working at Vattenfall means more than ‘just’ having an interesting job in a result-orientated culture. Here you will be part of a challenging, complex and international work environment in an ever changing market. We offer our employees competitive remuneration, training opportunities and personal development.
Attractive remuneration package
Long term career planning (personal development)
Attractive work environment
Supporting international team members
Flexible working hours

More information
For further information regarding the recruitment process you are welcome to contact recruiter Teri-Anne Brink, teri-anne.brink@vattenfall.com and with questions about the position, please contact hiring manager Sebastiaan Oudshoorn Sebastiaan.Oudshoorn@vattenfall.com
Trade union representatives in Sweden Vatkovic Silvija (Akademikerna), Inger Strandberg (Unionen), Christer Gustafsson (Ledarna), Lennart Bengtsson (SEKO). To get in contact with the representatives, please call Vattenfall´s switchboard +46 8 739 50 00.
We look forward to your application in English with a cover letter, curriculum vitae and relevant certificates or references. Please apply directly via our application link. Last day of application is 23rd of October 2022

Location: Flexible – in one of the main offices within Vattenfall- Berlin, Stockholm, Copehagen or London


At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity.