IT Service Specialist

Job description
We are looking for a IT service specialist for our customer within the automotive industry.


To enable the organisation to be at the forefront, our customer is starting an initiative to scale up and update their IT landscape for EU expansion capabilities. The initiative will be driven with focus on setting up capabilities for multiple EU companies to use. The vision is to create an attractive and competitive IT environment for creativity, speed and quality.


The IT Service Specialist is responsible for defining, designing, and managing IT services to meet the technology needs of the organization. This role involves both a strategic and operational perspective on how technology can support and enhance business operations. The role ensures that IT services align with the organization's goals, budget, and overall strategy. We expect that you have experience from other high-tech innovation organizations and knowledge of several different IT service areas. 


Please apply at www.randstad.se, no later than 2023-12-15. This is primarily an employment at Randstad Technologies, if you have questions, please contact Malin Holst, malin.holst@randstad.se.
For us, it is important that all skills in the labor market are utilized. We welcome all applicants and strive for diversity.


Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.



Responsibilities


Define/detail/maintain IT services/product/solutions
Define and set SLA and KPI
Lead/coordinate initiatives for setup of new IT services and solutions, both temporary and long term
Operational support with running IT services
Manage relationships with vendors, stakeholders, and IT teams
Manage documentation and knowledge
Understands business directions/objectives and market conditions to assess IT services and opportunities


Qualifications


Solid experience working in the field of IT services, either as customer or provider
Experience from project management
Excellent communication and presentation skills
Good understanding of DevOps culture, Agile processes, and principles
Good understanding of ITIL processes
Good understanding of technical aspects in IT deliveries
Holistic view and capability to understand IT services in a business context
Proactive, self-starter and ability to manage multiple tasks effectively
Fluent in English, both verbal and written
Swedish is a merit



Personal attributes
You are the kind of person that thrives in an environment where everything is not set and gets inspired from defining and implementing solutions. You will work closely with business stakeholders, architects, developers, and other colleagues to ensure that information security risks are managed according to expectations. You are pragmatic, self-driven, curious, and flexible with a “we’ll find a way”-attitude.


Excellent communication and presentation skills
Problem solving skills to troubleshoot, diagnose and resolve technical issues effectively
Proactive, self-starter and ability to manage multiple tasks effectively
A team mindset and an outgoing personality with the ability to guide and inspire others.

The team is located in Göteborg but works with teams and stakeholders all over the world.

About the company

Randstad
At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential. With close to 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world’s most valued working life partner. By combining our passion for people with the power of today’s technology, we support people and organizations in realizing their true potential. We call it Human Forward.