IT Servicedesk Technician, two shifts

Job description
We are looking for a servicedesk technician carrying out 1st line level support (on site and remote) at one of our customers in Gothenburg. For this assignment, you will be employed by Randstad Technologies and a be part of our great Infrastructure team. 

Acting as Servicedesk support for end users on this assignment, includes hardware (PC & Perihperals), software installation, fault analysis and user administration from an IT perspective. You will be part of a dedicated team providing support across all customer business areas. The support organization is structured around regular ITIL framework.

NOTE:
In this assignment you will rotate on a schedule over two shifts:
- Mon-Fri 7.00 - 16.00
- Mon-Fri 15.00 - 24.00

This is an assignment as a consultant via Randstad Technologies. Randstad Technologies are specialists within IT and as a consultant, we offer you a competitive salary, benefits and collectively agreed terms. Your consultant manager, who is always close at hand, coaches and supports you in your development and career through various and developing assignments at different companies, in different industries. 
For us, your personal development is in focus and you are offered a large network and many social activities.

Responsibilities
The Servicedesk Technician shall:

• Monitor, handle and follow up support cases from end users in ITSM tool
• Service and support on client installations, workstations, miscellaneous IT (OS, hardware)
• Troubleshooting, software/OS/network
• Administrate cases within the Servicedesk system
• Administrate asset handling within the Servicedesk system
• Suggest continuing service improvement within Servicedesk organization to Servicedesk responsible

Qualifications
• Experience with support and troubleshooting on Windows based environment.
• Experience in supporting commonly known software (MS Office Suite)
• Experience in support IT client hardware and peripherals
• Excellent communication skills
• Fluent in Swedish and English or Chinese and English.

Experience
• Minimum; high school education within IT

Application
Interested? Apply no later than 2022-07-01 - for more information: malin.holst@randstad.se

About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.