IT Solution Owner

IT Solution Owner - IKEA Customer Master Multichannel Services IKEA IT, Helsingborg

You see things a little differently. So do we. We believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.

About you
We are looking for a business-minded person who is a natural leader with talent in building and maintaining relationships. In order to discuss and commit to technical solutions you must have solid technical knowledge so that you can stay focused on the right things during periods of change.

We want to find the people that don't hesitate to take on challenges and accept more responsibility whenever that is required. People that will turn a demanding request into a possibility to inspire our delivery teams. We seek service minded persons that quite simply will take leadership in order to deliver and thereby create trust among our stakeholders

About the job
As a Solution Owner, within Multichannel services, you will be the IT owner of our customer information management solution, ensuring continuous service level fulfilment and proactively providing a high quality service to our co-workers and customers. You will work closely together with our Business and IT projects, Application maintenance suppliers, IT Operations, IT Service Desk and various other functions to deliver on your goals

Ideally you have experience from managing global CRM, Customer Information and eCommerce solutions as well as experience from leading teams with an on- and offshore set-up. Knowledge and experience from Release management and Requirement management is also good to have. The ability to be flexible and focused under pressure in a fast-paced complex environment with competing priorities and deadlines is important.

About the assignment
Your basic assignments as a Solution Owner would involve providing services from IT delivery vendors, achieving targets on ongoing IT activities, being compliant with agreed SLAs, budgeting and forecasting, secure transition from business and IT projects in preparation for Run/Maintenance, secure continuous Life Cycle Management of the solution, continuously secure governance and communication and to identify and drive improvements and optimizations in the management of the solution.

Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidates. So do not delay, please send us your application in English today.

If you have any questions regarding this position, please contact recruiting manager Camilla Blixt, +46 (0)723 527 139. In some cases recruitment processes may take time, so we kindly ask you to be patient in this regard. If you have any questions about the actual recruitment process, please contact our HR Service Centre, +46 (0) 476 587 500.

Welcome with your application!

The IKEA Group is a world leader in the home furnishing business. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. The IKEA Group operates in 43 countries and our retail operations include 321 IKEA stores in 28 countries.