IT students to Acne Studios’ Service Desk!

Servicedesktekniker
Are you a student and want to work extra in a dynamic Service Desk? Do you have an interest in people and IT? Would you like to provide technical support and incident management in an international environment? Then we have the perfect extra job for you!

The client
Acne Studios is a well-known brand in the fashion industry, with stores and offices worldwide. Their Service Desk provides IT support and technical assistance to internal as well as external users. For Acne Studios, it is important that their Service Desk agents deliver world-class service.

The role
To be considered for the role you must be a student in at least 50%. You will be employed by Dfind IT and work at Acne Studios’ IT department. You need to be available at short notice and you will also have scheduled shifts.

You will be part of Acne Studios’ Service Desk and provide their internal and external users with technical support, using ITIL-based practices and procedures. You will work with troubleshooting, managing technical issues and other support activities for their business systems, devices and network, by phone, email and on-site. The work environment at Acne Studios is fast-paced and energetic; no day is ever the same.

Requirements
To succeed as a Service Desk Technician, you need a strong technical interest and experience from identity, device and service management within a Microsoft and preferably an Apple environment. Further requirements are:

• Study at least 50% in relevant field
• Experience from First Line Support
• Knowledge of Active Directory regarding account management
• Experience in hardware installation (PC)
• Fluency in English, both orally and in writing
Merit

• Knowledge within Office365
• Knowledge of Mac
• Knowledge of Adobe (installation and troubleshooting)
• Experience from the retail industry
• Knowledge in several languages, especially French
Personality
You are a user-oriented, enthusiastic and skilled team player with great analytical and technical skills. You have the ability to think outside the box, you take own initiatives and have a strong drive. For Acne Studios it is important to provide high quality service and it is therefore important that you are very service-minded and that you are able to understand and respond the users at their level. You will get a lot of responsibility and must therefore have the ability to prioritize your work and work independently.

Number of places: 7

Employer: Dfind IT in collaboration with Acne Studios

Location: Stockholm

Scope: Part time/extra

Deadline for application: Apply as soon as possible as we interview candidates continuously.

For more information: tiffany.nasvall@dfind.se [ mailto:tiffany.nasvall@dfind.se ] or tilda.stenmark@dfind.se [ mailto:tilda.stenmark@dfind.se ]

About Dfind IT
Dfind IT is a recruitment and consulting company within IT that creates opportunities for organizations, companies and people to develop. Our goal is that our candidates find the perfect assignment and that our customers find precisely the skills they need. Everyone who works with us are specialists in IT skills. We employ only committed people with the right attitude who support our values: Passion and Simplicity. We believe that the commitment and simplicity are the way to a good future for our candidates and our clients - a future where we can help more people succeed.

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