IT-support

Are you passionate about providing IT Support and ensuring a good and stable service? Are you a process person at the core, open to helping your colleagues and to making sure we deliver a good service? We are now looking for IT Support to join dentsu Sweden. Welcome in with your application!


About the role:
IIn the role of IT Support, you will solve daily tickets and provide onsite IT support to our end-users at dentsu. You will work with our other IT Support team member in Sweden to support our offices in Stockholm & Gothenburg, you will also work closely with our IT-Support Team in Northern Europe & rest of EMEA.
Key responsibilities:
You will solve tickets concerning MS Teams, such as handling internal and external groups for meetings.
You will solve tickets concerning SharePoint, such as handling internal and external access, and making sure all stakeholders are aligned and granted the right access.
You will solve tickets concerning office equipment from employees and making sure they have the correct set-up in office.
Continuous on site support for all employees.
Ad hoc tasks.



Join us for a job where you'll collaborate with industry experts in various fields such as software development, sales, digital strategy, and more. You'll be supported by a dedicated IT Support team that prioritizes providing top-notch assistance to all our colleagues. We pride ourselves on fostering a diverse, equitable, and inclusive workplace where everyone's contributions are valued and respected.
What are we looking for?
You have 1-2+ years of experience in IT Support.
You have experience supporting Windows (10 &11), experience supporting Mac (OSX & iOS) is an advantage.
You can communicate in Swedish & English (both orally and in writing)
You are a good communicator and team player.
You thrive in an international working environment.
You know Image deployment, primarily JSS / Dep for Macs and Microsoft SCCM for PC.
You have skills and understanding of AD and network patching.
You have a good knowledge of Office 365 products and Microsoft Service Manager.
Experience in ServiceNow – Ticket, Change Management system is a plus.



About Dentsu
Dentsu Sweden AB is part of a global communication network with 60,000 employees in more than 145 countries. We offer our employees the opportunity to work with several market-leading brands and exciting clients. Naturally, we offer wonderful colleagues, attractive career opportunities, modern benefits, and unique and industry-leading talent programs. Here, all individual's strengths are encouraged, and you have the opportunity to be yourself, grow, and reach your full potential. Within all brands in the dentsu group, we constantly work on developing our employees and leaders, thus offering good development opportunities both at regional, Nordic, and international levels. We are happy to provide more information about the above during any potential interview. All our Swedish companies are environmentally certified according to the Swedish Environmental Base, and we actively work on our social and environmental responsibilities as employers and fellow human beings.
Additional information
Some of the Perks We Offer:
• Friendly, knowledgeable colleagues who like to share their knowledge.
• Collective agreement
• 5000 SEK in wellness allowance
• 30 days of vacation entitlement
• Great career and development opportunities
• The chance to grow both within your area of specialty and within dentsu


The position is full-time permanent employment with a 6-month probation period, located at our Stockholm office. We look forward in receiving your application!
If you have any questions, please reach out to: Xenia Horndrup, Talent Acquisition Partner xenia.horndrup@dentsu.com