IT Support - Älmhult

Veritaz is a fast-growing IT-consultant firm. Our company is made up of insanely bright people from over 4 countries, and we are located in Sweden, UK, US and Pakistan. The voyage has been incredible this far, but it is only the beginning.
Assignment Description:
We are looking for a IT Support who is experienced in supporting macOS and Windows based systems and love to give personal, customer focused support to help solve technical problems.
Do you value openness, transparency, and empowerment? Our squad is high performing cross-functional team who are set with a mission to provide win-win exchanges for our customers.
What you'll do:
● Take ownership and provide seamless support to end-users by considering all support needs, coming in through different support channels: phone, chat and ServiceNow ticket system.
● Register, analyse, prioritize, solve, and assign all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality.
● Perform all daily tasks in accordance with set processes, rules and guidelines and share important information and knowledge with colleagues, to ensure standardization.
● Monitor, follow up and communicate with end-users about the progress of their ongoing case, escalate the case if needed and secure end-users are continuously updated.
● Support senior colleagues in preparations and execution of vendor engagements and Participate in some IT support improvement initiatives.
Who you are:
● Have good customer service skills, experience in supporting via chat and phone, good but not a demand if you have worked in Service Now ticket tool.
● Important to note is that they’re not just looking for a person with the correct skill set, but also someone who is passionate about and share the company's values.
● Exhibit a growth mindset and are a curious person and a fast learner. You enjoy diving into new technologies and tools.
● Have communication and customer support skills, maintaining a professional demeanour at all levels of the business.
● Be a team player that actively collaborates with your team, and in other locations, to find solutions to problems.