IT Support Analyst for Telia Finance

Telia Finance are looking for an IT Support Analyst
Right now, we are looking for an IT Support Analyst, mainly within our Application support and Privacy/GDPR space. I am Anna Jägre, the Head of IT where the IT Support Analyst role is organized. We are a great bunch of people and I am super proud of every single member of my team. Our IT team holds among the IT Support Analyst also Solution Architects, Developers, Test, Technical leads, IT operations and service managers. In total a team of 23 people.
Your next challenge?
As a member of our IT Operations & Service team, in our open-space offices in Solna, Stockholm, you support the business with processing incoming requests such as application support tickets, data mapping, DPIA, the Privacy by Design approach as well as managing incidents and PDBs (Privacy incidents). The IT Business Support will be supportive with a training/educational focus helping the rest of the organization to manage more of Privacy issues, as well as application support requests themselves.
The IT Support Analyst role will in time act as an SME in the Privacy support area and help supporting related IT tools and processes. In addition to the Privacy space the role will also work together with the IT Operations & services colleagues to continually improve the IT application support area and its processes.
This role is a job that calls for someone who understand Application support, Incident Management, Privacy/GDPR, data mapping and value quality as well as being service minded and a people person.
Who are you?
We are on a journey to become the new generation telco, which means that you need to be open-minded and not be afraid of change, but also experienced in driving change forward. And to really enjoy your job here, you need to be forward thinking, customer obsessed and truly understand that the service you are providing, ultimately will connect people in society to what matters most to them.
Your personality:
Forward thinking
Problem solving
Proactive mindset
Supportive

Your experience:
Experience in application support and incident management
Good knowledge and experience of Privacy/GDPR and data mapping
Passion for IT, processes and the area between technology and people
Preferably experience from working in financial sector
Fluent in Swedish and English (spoken and written)

Interested?
Come and join our evolving company! Here you’ll work in close conjunction with the business side and become a core player in developing our newly implemented high-end core banking system. We are the small company within the big with great collegues and a warm company culture.
Welcome to Telia – Home to your next big opportunity!
Contact and application
In this recruitment, Telia Finance collaborates with Active Search. For more information please contact Mia Wretborn-Hedberg, Recruitment Consultant Tel: +46707273500 E-mail: Mia@active-search.se or Susanne Nilsson, Researcher at Tel: +46723031500 Email: susanne@active-search.se