IT support engineer

Nordnet is a bank for investments and savings. We operate in Sweden, Norway, Denmark and Finland. Our concept gives customers control of their money, and our vision is to become the no. 1 choice for savings in the Nordics.

Nordnet has 400 employees and is listed on the Nasdaq Stockholm Exchange.

Do you want to be an important key to customer satisfaction? Do you enjoy a high tempo and getting immediate feedback? Then this is the job for you!

IT Customer support is responsible for second line customer support cases. The team is dedicated to solving or escalating cases that were escalated by customer service.

Cases to IT Customer support can span from financial transaction related questions to double-checking a portfolio report value.

 

This is part of the role

As an IT support engineer you will be involved in the case solving around customer related cases. Working with a crucial part of our support flow demands high degree of responsibility, excellent communication skills, and focus on customer satisfaction as well as tight cooperation with colleagues in other areas.

Always having customer satisfaction in focus is key to succeed in this role.

 

This is you

Most likely, you have a technical and financial background that enables you to understand financial services on a deeper level. You have a strong passion for customer satisfaction. You like to communicate and you have a true interest in building relations and creating result through your team.

You are committed as a person so a high tempo is something that suits you very well.
Experience of hands-on customer support is a merit. You have good technical understanding and know how to use SQL to retrieve and analyze data. You have experience from working in production critical environments where the room for errors are slim to none. You have good knowledge of Trading and Savings. Fluent language skills in both Swedish and English are mandatory.

 

We offer

Nordnet started from a passionate belief that changing the hierarchic financial world was possible. We became part of redefining the industry when we gave the customers power over their own savings.

You will become part of a journey that has only yet started towards the vision to become the number 1 choice for savings and investments in the Nordic countries and a true digital bank! To be leading in IT is pivotal for that journey and you will work with colleagues who have a great passion for that goal.

We are 450 employees in Stockholm, Oslo, Helsinki and Copenhagen. We cooperate, exchange ideas and use our core competencies in order to continuously improve the way we meet our customers. Open communication, creativity and engagement are important parts of our everyday life at the office.

Nordnet AB is listed on Nasdaq OMX Stockholm. Visit us on www.org.nordnet.se, www.nordnetab.com, www.nordnet.no, www.nordnet.dk and www.nordnet.fi. 

 

Questions & applications

If you have questions, please contact recruitment manager Heidi Ershult, (heidi.ershult@nordnet.se, telephone: 070-453 50 35).

Please apply today by using the button below – we will start interviewing immediately. Please note that we do only accept applications through our recruitment system, hence no email applications will be considered.

We want to inform you that Nordnet conduct credit and background checks on the final candidate.

We look forward to receiving your application.