IT Support Engineer

Sharkmob is on an epic adventure and we want you to join us as we explore new territory in the realm of AAA online gaming. Our studios are working on three titles. We are fortunate to work with things we are passionate about and we have the privilege of creating entertainment for others to enjoy. Now we are looking for an IT Support Engineer to join us at our studio in Malmö, Sweden. You will join an IT team, a total of 11 people, and will be the fourth member of the Support team.

At Sharkmob, we value teamwork, trust, motivation, and setting colleagues up for success, all of which are key to making great games and creating a healthy work environment. As a person, you are a responsible team player who takes ownership and drives work forward. You are good at time management and have high interpersonal skills.

Responsibilities
Reporting to the IT Lead, you will be responsible for providing an outstanding level of IT support to the employees of Sharkmob. You are a technical problem-solver and have experience within mostly Windows-based environments. You have commercial experience working in a fast-growing company within an IT Support Function.

- Provide end-user support for onsite and remote Sharkmob colleagues
- Maintain and upgrade IT equipment including network, AV, servers, build machines
- Support applications and systems such as Microsoft 365, VPN, Mobile Phones, Perforce, and video conferencing systems
- Work with standard IT support tools including but not limited to: Active Directory, Office 365, Jira (Service Desk), Confluence, Perforce, Intune, Bitlocker, Okta SSO, and identity management


- Ensure onboarding and offboarding processes are managed correctly in a timely manner
- Manage the IT assets through their entire lifecycle from acquisition to disposal
- Gather and translate user expectations to technical solutions
- Create and update tech and end-user documentation using a wiki (Confluence)
- Mentor colleagues and deliver end-user training


- Monitor and manage the IT ticket queue to ensure SLAs are achieved
- Proactively contribute to and drive team performance


Requirements
- You have a methodical approach to troubleshooting

- You are a passionate, service-oriented team player who possesses excellent organizational skills
- Ability to adjust quickly to changing priorities and make quick decisions with limited information
- Great understanding of Windows operating systems
- Good knowledge of Microsoft Windows Server, administration tools, and email systems (AD, DHCP, DNS, Microsoft 365)
- Basic understanding of internal networks (routing, DNS, DHCP, etc)


- A good understanding of security standards to protect IT devices

Bonus points
- Good knowledge of Mac OS
- Experience with software development systems including JIRA, Perforce
- An interest in computer games, or game development


Who we are
Sharkmob was founded in 2017 and has offices in Malmö, Sweden, and London, UK. The studio develops AAA quality games for PC and console, using the Unreal Engine to power its ambitions of taking multiplayer games to new heights. Sharkmob is currently working on three major projects: Bloodhunt - a battle royale set in the Vampire: The Masquerade universe; and two proprietary, unannounced projects.

We hope that you want to join us on our adventure and become a part of our crew. You can find more great perks (https://career.sharkmob.com/pages/perks) of being a crew member. If you want to know more about Sharkmob and our projects, take a look at our homepage (https://www.sharkmob.com/about).