IT Support Engineer

The lowdown:

You will represent the support operation and be the users first contact when they're faced with an unwanted issue. While it's important to solve as many problems as possible, that is not all there is to it. You will be backed up by more senior colleagues to escalate the more head scratching problems too.


The job description:

One crucial area that will have a priority is the conference room every-day functionality. Make sure things are running smoothly, connect as they should, and improve the setup while you're at it. The same goes for the work in general, ideas that improve processess are very welcome.

While this is organizationally positioned as a first tier you should not be fooled into thinking its easy work. The end users are highly skilled professionals, the technical and hardware knowledge needed makes it far from a traditional "first line".

Things you most certainly will be doing:
- Ticket based work in systems like Jira Service Desk, Autotask, Kaseya etc
- Onboarding new employees and offboarding the ones leaving
- Keep an eye on licenses and plan for renewals together with IT manager
- Provide valuable input to the planning of licenses needed ahead
- Maintain company assets in an inventory system
- Assist the studio personell with license related issues
- Working with external partners

You need to have:
- 3-5 years of experience working in a user supporting and network operational role
- Experience with Microsoft corporate environment (AAD, AD, ADO etc)
- Have extensive knowledge of client hardware (you need to be very well versed and up to date on current tech and hardware, and their potential issues)
- Have knowledge of printing and common issues.

We like you to be able to:
- Perform network reliability tests when needed and report to the system administrator
- Troubleshoot client related issues in a Microsoft Corporate Environment

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