IT Support Engineer

IT Support Engineer

Arbetsbeskrivning

About Excis:
Creating integrated and efficient international IT solutions is our mission. Established in Belgium in 2001 as an IT services company, Excis expanded across Europe and relocated its HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audio-visual design, installation and servicing. Excis enjoys a strong global presence, serving a diverse range of clients and providing cross-border international IT services.
Our people are what make the difference. We believe that honesty, integrity and a commitment to ethical business practices is fundamental to how we conduct ourselves in each interaction.
Job Summary:
We are seeking a skilled and customer-focused individual to join our IT support team as an Onsite Engineer L1. As an Onsite Engineer L1, you will play a crucial role in providing on-site technical support and ensuring smooth operations within our organization. You will be responsible for resolving hardware, software, and network-related issues, as well as delivering excellent customer service to end-users. who should have good experience in User Experience & customer management + Desk-side Tech skills, he should be working predominantly for a Proximity Service called “KIOSK Services” as well the general Deskside Services.
Responsibilities:
· IMAC/D – Install, Move, Add & Change / decommission. Hand and Eyes Support, , break-fix maintenance activities, Site surveys and on-Site installation and Project work as requested through a Service Request
· Technicians that perform the maintenance, installation and testing of Equipment are certified by the manufacturer (preferable) or with similar experience levels to perform maintenance, installation and test for the applicable equipment.
· Technician will provide day to day local
emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
· Service Desk or Desk side support who can provide service, maintenance, Break Fix, fault diagnosis and resolution.
· The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
· The work may range from installation of new systems including networking to diagnosis of a wide range of desktop problems, both software and hardware.
· Experience in windows or any OS platform with Basic Knowledge in server & Network hardware.
· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
· All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
· Perform advanced network troubleshooting, including analyzing network traffic, conducting packet captures, and identifying and resolving complex network issues.
Requirements
· High school diploma or equivalent. Relevant certifications or technical training in IT support is a plus.
· 2-4 years proven experience in providing on-site technical support to end-users in a professional environment.
· Strong knowledge of computer hardware, including desktops, laptops, printers, and mobile devices.
· Advanced understanding of networking concepts, protocols, and troubleshooting, including routers, switches, firewalls, and wireless networks.
· Expertise in software installation, configuration, and troubleshooting, including operating systems, virtualization platforms, database systems, and enterprise-level applications.
· Excellent interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical users.
· Strong problem-solving and analytical skills, with attention to detail.
· Ability to work independently and prioritize tasks in a fast-paced environment.
· Demonstrated leadership abilities and the capability to provide guidance and support to junior team members.
· Customer-oriented approach with a focus on delivering outstanding service and support.
· Proficiency in English and Swedish language.

Sammanfattning

  • Arbetsplats: Client's site
  • 1 plats
  • Tills vidare
  • Heltid
  • Fast månads- vecko- eller timlön
  • Publicerat: 7 augusti 2023
  • Ansök senast: 6 september 2023

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