IT Support Engineer

Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Cytiva in Umeå is looking for a IT Support Engineer.
In this role you will work from the site in a hybrid solution and will be part of a smaller team that provides IT support to the business and its staff
What you’ll do:
Act as IT support engineer offering adept troubleshooting for a range of IT issues faced by our associates, encompassing client systems, mobility, wireless connectivity, and printing services.
Provide support to remote associates where necessary.
Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
Ensure all business policies and standards related to client services and IT security and compliance are being met.
Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
Communicate, orally and in writing, technical information to audiences at all levels of the organization.
Manage onsite inventory of PCs and mobile devices.

Who you are:
Have experience in critical IT operations support environments with support knowledge of client technologies, e.g. Windows, O365, Intune, telecom, printing, AD, etc.
Effective problem identification and solution skills
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
Ability to manage multiple, simultaneous tasks, client relationships and expectations.
Ability to effectively interface with all levels of the global organization and external customers.
Have excellent interpersonal, verbal communication, with the ability to quickly build credibility with our associates.
Have strong listening skills.
Strong team player - collaborates well with others to solve problems.
Fluent in both Swedish & English

It would further enhance your suitability for this role if you also possess previous experience in:
OT environments
ITIL Processes
Hosting, Virtualization and Network
Azure Hybrid environments
SQL database

Selection and interviews will happen continuously, so don't wait to apply for this position!
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.