IT Support Engineer

WELCOME TO UTOPIA

Music is incredible. It can excite hundreds, and unite thousands. But as an industry, it has been slow, complicated, and disparate. While the tech world has moved into the future, the music industry continues to be shaped by inefficient systems of the past. At Utopia we believe there is a better way. Which is why today we are setting out to transform the entire industry; creating new revenue streams, consolidating the data and decluttering the admin. Unlocking the industry’s full potential by unifying it all in one truly holistic space. Some might call that a Utopia.

Funnily enough, so do we. Welcome to Utopia. Where music lives.

WHAT UTOPIANS DO

The open secret is that the music industry is struggling with the very basics of music accounting: What was played, when and where? Who should get paid and how much?

Utopia Music is bridging the data gap by connecting global consumption, accurate metadata, and fast payments to an industry-wide trust platform. Our goal is to unlock creative value and enable Fair Pay For Every Play to make a better world for Music. The solutions we offer do not threaten to usurp the role of industry incumbents - it is about bringing transparency in the industry and supporting efficient royalty collection for all.

THE ROLE

You are a technical guru. Handling IT equipment, office networks, software tools and licensing will be your focus. You will ensure our corporate IT environment is secure and easy to use. Your daily routine will be integral to enabling your colleagues to function smoothly. These tasks will include: setting up and maintaining office equipment like networks, printers, and conference room accessories. You will also support IT onboarding/offboarding processes and help your fellow Utopians with IT-related issues and queries. You will manage user accounts, licenses, and subscriptions in the online tools and subscriptions used within the company. Your tasks will apply to all offices and you will be required to visit locations for physical installations when needed.

As IT Support Engineer you will belong to the Corporate IT team that is a part of the infrastructure branch of our engineering department. Your team works closely with People & Culture and other functions within the company. You will report to the Corporate IT Manager.

RESPONSIBILITIES

- Device management / installations

- User account management

- Software licenses

- Online tools

- General IT support

- Routine of handling tickets


REQUIREMENTS

- Good communication skills
- Knowing Mac OS from a support perspective
- General Windows and Linux knowledge
- Comfortable with configuring networks, printers and other IT equipment
- Experience working with device management tools
- Administration experience with Google Workspace (formerly G-suite) and other online tools
- Automation, scripting, and programming experience is a big plus
- Eagerness to learn and to develop in a role
- Fluent in English
- Customer support experience


WHAT WE OFFER

- Great atmosphere - we live, love & breathe music & tech!
- Working in an impact oriented team and inclusive company culture.
- An experienced team to learn from, with proven track records in multiple startups and big tech companies.
- Our flexible remote policy provides Utopians the freedom to work either from one of our inspiring offices or from home.
- We celebrate being an international and multicultural company.
- Competitive benefits; packages depend on location. You’ll be given more details on this during the interview process.
- We are supporting work permits for employees that moved here from countries outside the EU.


THE HIRING PROCESS

- You send us your CV in English
- We invite you for an introductory video call with the Talent Acquisition team to get to know you better and share more about us
- You meet the Corporate IT team for the technical interview

- You meet the hiring manager for the culture fit interview
UTOPIANS

As we want to bring transparency, trust, and clarity to the music industry we serve, we know a change comes from within. Utopia is a transparent, trust-based organization striving to have clarity in thinking and doing what we set out to do.

We execute urgently and innovate to grow faster. We ship things that make a difference today, so we can make them better tomorrow. We embrace fairness and are all accountable.

Strictly diverse and inclusive. We are an equal opportunity employer.

We celebrate our diverse backgrounds and we welcome everyone who identifies with the above to apply. Welcome to Utopia - Where Music Lives!

We’re eager to meet You! :)