IT Support Engineer / Internal IT Engineer

WELCOME TO UTOPIA

Music is incredible. It can excite hundreds, and unite thousands. But as an industry, it has been slow, complicated, and disparate. While the tech world has moved into the future, the music industry continues to be shaped by inefficient systems of the past. At Utopia we believe there is a better way. Which is why today we are setting out to transform the entire industry; creating new revenue streams, consolidating the data and decluttering the admin. Unlocking the industry’s full potential by unifying it all in one truly holistic space. Some might call that a Utopia.

Funnily enough, so do we. Welcome to Utopia. Where music lives.

WHAT UTOPIANS DO

We are building a better world for music with innovative big data technology that tracks online music sources and translates them into meaningful music consumption reports for royalty collection. The solution we’re building does not threaten to usurp the role of industry incumbents - it is about bringing transparency in the industry and supporting efficient royalty collection.

WHAT YOUR ROLE WILL BE

You are a technical guru. Handling IT equipment, office networks, software tools and licensing will be your focus. You will ensure internal IT is secure and easy to use. Your daily routine will be integral to enabling your colleagues to function smoothly. These tasks will include: setting up and maintaining office equipment like networks, printers and conference room accessories. You will also support IT onboarding/offboarding processes and help your fellow Utopians with IT related issues and queries. You will manage user accounts, licenses and subscriptions in the online tools and subscriptions used within the company. Your tasks will apply to all offices and you will be required to visit locations for physical installations, when needed.

PART OF THE TEAM

As IT Support Engineer you will belong to the internal IT team that is a part of the infrastructure branch of our engineering department. Your team works closely with People & Culture and other infrastructure teams. You will report to the Head of Infrastructure.

ESSENTIAL RESPONSIBILITIES

- Device management / installations
- User account management
- Software licenses
- Online tools
- General IT support
- Routine of handling tickets



THE IDEAL SKILLSET

- Good communication skills
- Knowing Mac OS from a support perspective
- General Windows and Linux knowledge
- Comfortable with configuring networks, printers and other IT equipment
- Experience working with device management tools
- Administration experience with Google Workspace (formerly G-suite) and other online tools
- Automation, scripting and programming experience is a big plus
- Eagerness to learn and to develop in a role
- Fluent in English
- Customer support experience



OUR HIRING PROCESS

- We have 3 (currently all video) interviews and here's what you can expect
- You send us your CV and a cover letter in English
- We invite you for an introductory video call to get to know you better and share more about us
- You meet the internal IT team for the technical interview
- You meet the hiring manager for the culture fit interview


WHAT WE OFFER

- Great atmosphere - we live, love & breathe music & tech!
- Swedish benefits such as pension, insurances, famous Health care allowance, Benify, phone and subscription.
- Sublime office of hundreds of square meters with a pingpong table, playroom, gym in the basement and seriously good coffee. We love our vibrant office culture and daily breakfasts!
- And if you may prefer being on your own and working from home - we’re fine with that too.
- We are supporting work permits for employees that moved here from countries outside the EU.


UTOPIANS

We come from diverse backgrounds and we welcome everyone who identifies with the above to apply. Welcome to Utopia - Where Music Lives! We’re eager to meet you! :)