it-support (english) in gothenburg.

Job description
Randstad Technologies are now looking for a 1st line support for our client Mölnlycke Health Care.
 
 As a 1st line support technician with our client you will work with end users in local as well as international Mölnlycke sites. You will work primarily with IT support as well as knowledge sharing with colleagues and end users. You could also occasionally be part of internal projects and participate in User Acceptance tests.
 
 Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.

Responsibilities
-Provide excellent 1st line support globally to end users according to Mölnlycke global policies.
 
 -Proactively suggest new ways of working and improvements to increase efficiency and effectiveness in the process areas of Incident, Request and Knowledge management.
 
 -Actively participate in building and maintaining Knowledge base articles related to the end user support.
 
 -Deliver support within the defined SLAs and take action whenever an SLA breach is imminent.
 
 -Identify, suggest and provide end user training and knowledge.
 
 -Participate in projects when needed.
 
 -Participate in User Acceptance Tests when necessary.

Working hours
Full time, mon-fri 8-17.



Qualifications
We are looking for candidates with at least 2-3 years of 1st line IT support experience (Microsoft platform) and at least a high school education, preferably in IT.
 
 You need to have knowledge in IT support processes, and if you have an ITIL foundation certificate or training, that is a plus.
 
 We put a lot of emphasis on personal suitability and for this position we are looking for a cooperative, communicative and team focused candidate with a curiosity for IT and technology. 
 
 At Mölnlycke there are career opportunities for ambitious and proactive candidates who take initiative and contribute to improvements and excellent service.
 
 To qualify for this position you’ll need to be fluent in English, written and spoken.
 
 For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Experience
At least 2-3 years of experience from similar positions.

Application
2021-10-30, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.
 
 For more information: carolina.klockaregullesjo@randstad.se

About the company
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. We design and supply products and solutions for use in wound treatment, pressure ulcer and infection prevention and surgery. Our products and solutions provide value for money supported by clinical and health economic evidence. Mölnlycke employs around 8,000 people and is owned by Investor AB. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company is part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com.

 Their office is located in Gamlestan, about 10 minutes from the central station with excellent communications with train, bus or tram.