IT Support Lead

We are seeking a talented and motivated IT Support Lead. As an IT Support Lead, you will play a critical role in providing technical support to our employees, troubleshooting and resolving IT issues, and ensuring the smooth operation of our IT systems. You will be responsible for maintaining and optimizing hardware, software, and network components, and delivering exceptional customer service to our internal stakeholders.
Responsibilities:
Provide technical support to end-users, troubleshooting and resolving hardware, software, and network issues in a timely and efficient manner.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Manage and maintain software applications, including installation, updates, and patches.
Monitor and respond to IT tickets, incidents, and service requests, ensuring timely resolution and meeting service level agreements (SLAs).
Conduct root cause analysis for recurring incidents, identify underlying issues, and implement preventive measures.
Create and maintain documentation for IT procedures, troubleshooting guides, and knowledge base articles.
Provide exceptional customer service to internal stakeholders, maintaining a high level of professionalism and technical expertise.
Stay up-to-date with the latest trends and advancements in IT support, and participate in professional development opportunities.

Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3 years of experience in IT support or a similar role.
Strong technical skills in desktop and laptop hardware, operating systems (Windows, macOS), and software applications.
Excellent problem-solving skills and ability to diagnose and resolve technical issues independently.
Strong communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
Ability to work independently and prioritize tasks in a fast-paced environment.

We offer a competitive salary, benefits, and opportunities for professional growth in a supportive and collaborative work environment. If you are a skilled IT professional with a passion for providing exceptional technical support, we would love to hear from you. Apply today to join our team at Anyfin!